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Payment methods

How can I pay?: Philips Shop accepts the following payment options: Debit and Credit cards (Visa, MasterCard, Amex and Discover) and PayPal. All payment methods are free of charge as we do not charge any transaction fees.

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Vouchercodes

How can I redeem my discount promotional code?: You can redeem your discount promotional code by entering the code in the "Enter Discount Voucher Codes" field, then click 'Apply' during checkout. You can only use one promotional code per order. Some promotional codes may not be valid for certain product categories or already discounted products.

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What should I do if I receive an error message while redeeming my discount promotional code?: The promotion code is case sensitive and any dashes (-) or special characters are also part of the promotion code. If you have tried everything and your promotional code still does not work, please contact us. We are happy to help you further.

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Pay later

How does pay later work?: Pay later allows you to shop now and pay for your purchase within 14 days from the moment your order has been shipped. Within 2 days from placing your order you will receive an email from us with all relevant payment instructions. You will then have to pay for your purchase within 14 days. There are no fees or charges for this payment method as long as you pay within the 14 days period.

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Payment errors

My payment has failed: In order to prevent payment failures, we recommend you make sure the billing address you provided matches with the address your bank has for you. Also ensure your credit/debit card is not expired and has enough available balance. Clearing your browser's cache and cookies might also help. We recommend you try your order again, preferably with a different payment method. If the issue persists, please contact your bank or card issuer.

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Invoices

How can I download my invoice?: You will receive your invoice via email within 1-2 business days from placing your order.

Once available, you can also download your invoice in your Philips Shop account. Log in to your account. Click on "View your order history." Select your order number and then click on the invoice to download it.

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