Returns

How do I return a product?

You can return your product for free within 30 days from purchase. Simply follow the below steps. Do you need to exchange or return a spare part? Please contact us instead.

 

1) Contact Philips Online Store Call Center for requesting a refund, reporting details for refund requests (damaged, unsatisfied, wrong delivering etc.) - 1-866-309-3263 (Toll-free) 9am-9pm EST, M-F.

2) The call center will send you the return order number and shipping label for the product to be returned (the shipping label is only needed if you choose FedEx as shipping carrier)

3) When the returned product is received, a return confirmation email will be sent to you

4) Once the returned product is received and checked, the refund is going to be issued and a refund confirmation email will be sent to you 

5) The refunded amount will be transferred to the original card that was used to purchase that product. 

 

Please note: we will refund the relevant part of the purchase price for that product together with the shipping cost you paid. Please ensure you send all original parts. 

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What are the return conditions?

Not completely happy with your purchase? No problem. You can return your order within the first 30 days. The product must be returned clean and in its entirety, together with its original packaging.

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What shall I do if the product is defective?

In the unlikely event that you have a defective product, you have the right to return it within the Return Guarantee period. Please keep all the packaging materials, accessories and warranty information that accompanies your product as this may be needed should there be a fault. If you choose to return the product, please always contact the Philips Online Store Call Center by phone - 1-866-309-3263 (Toll-free) 9am-9pm EST, M-F. The advisor will help you with the necessary steps.

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What shall I do if the product was damaged in transit?

If the carton or contents have been damaged in transit, you can return the item(s) to us within Return Guarantee period for exchange.
Please check that your order is correct at the time of delivery, make sure that the product carton is sealed and unopened. If you are unhappy with the state of delivery, please do not accept it and ask for the delivery agent to return the products to us. Please always contact the Philips Online Store Call Center by phone - 1-866-309-3263 (Toll-free) 9am-9pm EST, M-F. An advisor will help you with the necessary steps.

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