Lifecycle Solutions

Philips Lifecycle Solutions address the evolving needs of our customers across the lifetime of their system to ensure top performance.

We offer a suite of on-demand services and solutions that focus on helping you maintain and deliver strong operational performance short, medium, and long term.

Some of the key offerings include Philips system planned maintenance services, system replacement parts, replacement x-ray tubes, transducer replacement, accessories, UPS power solutions, UPS battery replacement, room moves and more.

Each solution is designed to enhance your Philips system ownership experience and help you achieve your organization’s strategic KPIs.

Supported products

Supported products

This service is available for the following product lines:

- Computed Tomography

- Diagnostic X-Ray

- Image Guided Therapy

- Magnetic Resonance

- Ultrasound
Customer support
Customer support
Get in touch. We’re here to help.

Already a partner and placed an order? For post-purchase support be sure to:

Speak directly to your local Philips Field Service Engineer or District Service Manager.

You may also check out our Customer Services Portal or contact our support team at 1-800-722-9377.

Service delivery summary

Planning, scheduling, and performing on-demand Philips system maintenance, or any other Lifecycle Solutions is made simple.

Your local Philips Field Service Engineer can help you identify the right solution, depending on your needs and goals.
We work with you to schedule your service delivery appointment at a time when it will be least disruptive to your clinical operations.
Post service call completion, you can get a service report with a summary.

Benefits

Our wide range of on-demand services and solutions can help you with operational excellence, system performance, patient experience and safety.

Get expert advice for your system and workflow challenges.
Philips has decades of experience in maintenance services and a strong network of highly trained Field Service Engineers across North America.
When your system is up and functioning optimally, it helps you maintain schedules, increase throughput, and productivity.

Our approach

At Philips, we understand the importance of sustaining strong hospital operational performance. That is why we take a customer-centric approach and partner with you to help solve your needs across the system lifecycle.

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Philips System Replacement Parts

We offer Philips OEM replacement parts with an option of expedited delivery.

We also offer comprehensive on-site repair services including replacement part installation. With a robust network of Field Service Engineers, we are here to support you on various levels.

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Philips System Planned Maintenance Services

Regular scheduled system maintenance helps minimize unexpected downtime.

With Philips planned maintenance services, your Philips Field Service Engineer can help identify the condition of the covered system, suggest corrective measures, if required, and provide a service maintenance report for documentation.

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Accessories

Choose accessories designed to enhance patient and staff experience for your facility.

Replace old and worn mattresses, table pads, cushions, head rests, arm rests, patient fixation straps, anti-fatigue floor mats, and more.

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Power Solutions

Power solutions include three phase uninterruptible power supply (UPS) units for a holistic approach to power anomalies on large Philips Imaging systems.

UPS planned maintenance services and battery replacements for existing UPS units are also available to keep your UPS performing as expected.

We also offer complementary power monitoring for any Philips Healthcare customer purchasing a Philips Imaging system or with existing Philips system.

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Room Moves

Room move services for Philips systems include deinstallation, and reinstallation back to clinical use and performance to meet manufacturer specifications.

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Why now

Achieving operational excellence has become a continuous need in healthcare as hospitals are under pressure to hold costs down while delivering exceptional patient care.

Keeping your equipment in good working order helps to extend its lifecycle and supports your efforts to be more sustainable.
A fleet that is properly maintained and functioning well ensures disruptions are kept to a minimum.
Improved system availability impacts staff satisfaction and staff confidence.

Financial and delivery model

As any planned or unplanned service events can put a strain on finances, we have designed some options to allow you greater flexibility in your budgeting.

Talk to us to learn more.

Related services

Managed Services

Managed Services is our comprehensive, outcome-based healthcare solution, including Managed Equipment Services (MES) and Managed Technology Services (MTS)
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Technology Maximizer

Learn how Technology Maximizer secures all your Philips imaging equipment with the same technology release level**, reducing maintenance complexity and simplifying lifecycle management across hospital departments.
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Customized maintenance service agreements

Flexible contracts for imaging systems, patient monitoring systems and ultrasound devices are designed to evolve to meet your changing business needs.
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Remote services and connectivity

Our advanced virtual private network allows for remote proactive support and helps us sustain your systems from a distance, without interrupting your routine.
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