Customer services
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What's different about Philips services?
Our people.

At the heart of every Philips service relationship is a dedicated team of knowledgeable, responsive and caring service associates. As partners in business, they are passionate about helping customers, and work as one with organizations’ teams to keep their systems running smoothly so they can consistently deliver more seamless care.

Their customers already know that they are experts at what they do — now we want to share their stories with you.

#1 in Overall Service Engineer Performance for Imaging Systems by IMV ServiceTrak* 4 years in a row
~2,000 service support specialists and engineers
Phillips customer service professionals average 15 years experience in product, network, software, data center and IT
25 years in a row Ultrasound Services ranked #1 in OEM overall service performance**

Meet our people

Mackenzie Health’s Managed Equipment Services (MES) agreement with Philips helps us ensure our patients have access to state-of-the-art diagnostic equipment. Since we established this partnership in 2016, the service team at Philips has gone above and beyond to solve any issues we may encounter and to ensure equipment functions as expected. They have been flexible and knowledgeable, and continue to play an integral role in the success of the Philips/Mackenzie Health long-term strategic partnership.”

— Amir Soheili, Program Director, Clinical Support Services, Mackenzie Health

Count on us

With Philips taking care of your systems, you can focus on what really matters most – delivering better care, to more people, at a lower cost:


* IMV ServiceTrak Imaging - All Systems and Ultrasound - All Systems survey results 2012–2017

** IMV ServiceTrak Ultrasound - All Systems survey 1992-2017

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