Customer services

What's different about Philips services?
Our people.

At the heart of every Philips service relationship is a dedicated team of knowledgeable, responsive and caring service associates. As partners in business, they are passionate about helping customers, and work as one with organizations’ teams to keep their systems running smoothly so they can consistently deliver more seamless care.

Their customers already know that they are experts at what they do — now we want to share their stories with you.

#1 in Overall Service Engineer Performance for Imaging Systems by IMV ServiceTrak* 4 years in a row
~2,000 service support specialists and engineers
Phillips customer service professionals average 15 years experience in product, network, software, data center and IT
25 years in a row Ultrasound Services ranked #1 in OEM overall service performance**

Meet our people

After more than 25 years of excellent service from engineer Jerry Neiheisel, he continues to be the primary reason I remain loyal to Philips. He responds quickly to concerns and delivers prompt, reliable service every time. I am impressed by his long-term relationship with Philips and the obvious support he receives from his manager and company. Thank you, Jerry — thank you, Philips!”

— Lois Cone, Manager of Imaging, Shriners Hospitals for Children in Cincinnati

Count on us

With Philips taking care of your systems, you can focus on what really matters most – delivering better care, to more people, at a lower cost:


Explore more

Award-winning service you can depend on
Award-winning services you can depend on
Philips careers that inspire you
Philips careers that inspire you
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See how we are connecting data, technology and people—seamlessly

* IMV ServiceTrak Imaging - All Systems and Ultrasound - All Systems survey results 2012–2017

** IMV ServiceTrak Ultrasound - All Systems survey 1992-2017