Multi-vendor services
  • Overview of Philips multi-vendor services
  • Philips field service engineer
  • Clinician performing pediatric CT on Philips Incisive with Ambient Experience
  • Technician discussing MR procedure with patient while preparing for scan
  • Technician completing patient set up for abdominal X-ray

Multi-vendor services

Continuous vendor-agnostic service for your imaging and biomedical assets.
Our vendor-agnostic, multi-modality maintenance, lifecycle management and performance services are completely customizable and designed to help solve and cost effectively manage your imaging and biomedical asset needs. Simplify data and insight gathering, drive operational excellence, asset management, cybersecurity and enhance staff and patient experience across the enterprise.
  • The simple, reliable and effective way to keep your biomedical and imaging systems at peak performance. 
  • Providing quality service, expert technical assistance and certified parts. 
  • Flexible, customized programs and consultative advice tailored to your needs and goals. 
  • Trusted advisor and one accountable partner for continuous service improvement. 

Demonstrated results in Philips Multi-vendor services

  1. >25%

    average cost savings on parts 

    >25%

    average cost savings on parts 

    Manage and maintain your assets while achieving predictable cost savings.

  2.  >1

    million clinical assets managed

     >1

    million clinical assets managed

    Over 28 years of innovative multi-vendor service expertise and enterprise asset management.

Service delivery summary

We continually invest in technologies and resources designed to deliver OEM quality service for Philips and non-Philips equipment. All our services ensure lower costs and standardize on quality service performance through:

  • Fast, direct access to parts through Philips, Dunlee Imaging Components and AllParts Medical
  • Remote resolution with guaranteed uptime, supported by a range of flexible service plans
  • Cybersecurity expertise across all service engagements
  • 25 years of award-winning service, 24/7 customer care and regional parts depots experience and expertise
Hospital IT administrator discusses HealthSuite with a service engineer
Benefits

Expect quality service, expert technical assistance and certified parts for Philips and non-Philips systems – all from a single source, reducing the complexity of managing multiple OEMs, insurance providers and third-party service organizations. 

  • Predictable cost savings by combining insights, process and metrics
  • Quality and accountability across the enterprise
  • A trusted advisor with expertise in enterprise service delivery
  • Data-driven analytics for asset management and cybersecurity 
  • Experienced field service organization – over 1,600 highly trained specialists

Philips Multi-vendor Services
Why now

Imaging systems and biomedical equipment need to be kept in peak performance yet managing multiple OEMs, insurance providers and third-party service organizations can be complex, costly and time-consuming. One collaborative partner offers multiple benefits including: 

  • Service contract consolidation
  • Single vendor to support all asset services and assist in biomedical in-house services
  • Cybersecurity and risk management
  • End-to-end biomedical support from start-up – staffing, training, support and parts 
  • Continuous improvement
Hospital administrators discuss multi-vendor service options.
Financial and delivery model

We offer flexible financing options tailored to suit your operational goals. 

  • Custom RightFit Service Agreements to fit your needs, assist in identifying best service model by assets
  • Technology Maximizer to keep products up to date, with a cost-effective strategy to extend lifecycle
  • Asset management and planning with identification of under-performing assets to replace
  • Cybersecurity assists in reducing risk and monitoring
Partners discuss multi-vendor service financing models

Related services

  • Customized service agreements

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  • Managed Services

    A comprehensive, vendor neutral solution designed to guide and support you in achieving optimized business outcomes

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    Discover Technology Maximizer, an upgrading service for medical equipment to improve system clinical capabilities, performance and enhance security.

  • Remote Services

    Remote services include predictive maintenance, alert response and proactive monitoring to help decrease downtime without interrupting your routine.

Supported products

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    Explore Philips wide selection of ultrasound machines, designed to meet the challenges of today's clinical practices.

Disclaimer
Results are specific to the institution where they were obtained and may not reflect the results achievable at other institutions. Results in other cases may vary.