Multivendor services for your imaging and biomedical clinical assets

Operational and professional development programs

Multi-Vendor Services

Your collaborative partner for continuous vendor agnostic service improvement for your imaging and biomedical assets.

Our multi-modality maintenance, lifecycle management and performance services are completely customizable and designed to help solve and cost effectively manage your imaging and biomedical asset needs. Simplify data and insight gathering, drive operational excellence and utilization, right sizing fleet, asset management, cybersecurity and enhance staff and patient experience across the enterprise.

We provide:

The simple, reliable and effective way to keep your biomedical and imaging systems at peak performance.

Providing quality service, expert technical assistance and certified parts.

Flexible, customized programs and consultative advice tailored to your needs and goals.

Trusted advisor and one accountable partner for continuous service improvement.

Supported products
Supported products
Philips Imaging Products with multiple service contract solutions.

Non-Philips OEM Imaging Products included Philips Field Service Engineers (FSE) expertly trained on Non-Philips OEM assets, with OEM relationships to fully service and maintain with similar RightFit service contacts for Non-Philips OEM assets.

End-to-end biomedical support services. Also under Philips RightFit contract for in-house support. end-to-end (new in-house, staffing, technical training, parts access to ongoing support, stand-alone inhouse).

OEM parts and supplies

o  Philips, Dunlee, and AllParts for complete OEM
parts

o  Dunlee imaging components

o  AllParts Medical
Customer support

Customer support

Existing customers seeking support may check out our Customer Services Portal or contact our support team.

Demonstrated results in Philips Multi-Vendor Services

>25%

average cost savings on parts

Manage and maintain your assets while achieving predictable cost savings

>1 million

clinical assets managed

Over 28 years of innovative multi-vendor service expertise and enterprise asset management

Service delivery summary

As Philips continually invests in technologies and resources designed to deliver OEM quality service for both Philips and non-Philips equipment, all services ensure that you achieve lower costs, standardize on quality service performance, and partner with a trusted advisor. This includes:

Experience and expertise you can count on with 25 years of award winning service, 24/7 customer care and regional parts depots.
One source, many resources. Get fast, direct access to parts through Philips, Dunlee and AllParts Medical.
Enjoy remote resolution with guaranteed uptime, supported by a range of flexible service plans.
Cybersecurity expertise is foundational to all service engagements.

Benefits

Philips Multi-Vendor Services provides you with quality, service, expert technical assistance and certified parts for your Philips and non-Philips systems – all from a single source to greatly reduce the complexity of managing multiple original equipment manufacturers, insurance providers and third party service organizations.

Achieve predictable cost savings by combining insights, process and metrics.
Expect quality and accountability: Exceptional global OEM quality and accountability across the enterprise.
Trusted advisor: Expertise in enterprise service delivery.
True partnership: Supported by data driven analytics across the enterprise for asset management and cybersecurity.
Highly trained and experienced field service organization: More than 1,600 highly trained support speciallists at your service.

Why now

Keeping imaging systems and biomedical equipment in peak performance is key. And yet managing multiple original equipment manufacturers, insurance providers and third party service organizations can make staying on top of service requirements a complex, costly and time consuming process. Opting for one collaborative partner offers multiple benefits as well as continuous improvement.

Cost savings through consolidated service contracts and single source parts supplier.
Single vendor to support all asset services as well as assist in biomedical in-house services.
Asset management and planning to better manage enterprise fleet to plan through asset lifecycle.
Cybersecurity and risk management.
End-to-end biomedical support from start-up, staffing, training, support and parts.

Financial and delivery model

We offer flexible financing options tailored to suit your operational goals.

Custom RightFit Service Agreements to fit your needs, assist in identifying best service model by assets.
Technology Maximizer to keep products up-to-date, with a cost effective strategy to extend lifecycle.
Asset management and planning and underperforming assets to replace.
Cybersecurity assisting reducing risk and monitoring.

Resources

Documentation: Three key steps to securing clinical assets

Related services

Customized maintenance service agreements

Flexible contracts for imaging systems, patient monitoring systems and ultrasound devices are designed to evolve to meet your changing business needs.
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Technology Maximizer

Learn how Technology Maximizer secures all your Philips imaging equipment with the same technology release level**, reducing maintenance complexity and simplifying lifecycle management across hospital departments.
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Remote services and connectivity

Our advanced virtual private network allows for remote proactive support and helps us sustain your systems from a distance, without interrupting your routine.
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Managed Services

A comprehensive, vendor neutral solution designed to guide and support you in achieving optimized business outcomes
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Customer Services Portal

With our Customer Services Portal managing your imaging equipment inventory just got easier.
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Philips Lifecycle Solutions

Maximizing the lifecycle performance of healthcare equipment is vital. Discover how Philips Lifecycle solutions addresses customer’s evolving needs across the lifetime of system ownership to ensure top performance.
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