Privacy Notice Philips Skincare

 

This Privacy Notice was last changed on 26 October 2017.

Philips Skincare provides a personalized skincare app and other services (“Services”) to users around the world. This Privacy Notice is meant to help you understand our privacy practices when you use our Services, including what data we collect, why we collect it, and what we do with it, as well as your individual rights.

 

Philips Skincare uses personal data collected or processed by the Philips Skincare Measurement device(s) (“Device”) and/or the Philips Skincare mobile application (“App”).

 

This Privacy Notice applies to personal data collected or processed by the Device and/or the App, which is control led by or under control of Koninklijke Philips N.V. or any of its affiliates or subsidiaries (”Philips”, “our”, “we” or “us”).

Data collected and Purposes of processing

We receive or collect personal data when we provide our Services, including when you access, download, install the Device or the App, or use our Services. We use all the information we have to help us operate, provide, improve, understand, customize, support, and market our Services.
account data

Account Data

We collectyourpersonaldatawhen you create an account. You maylogin to the App using a MyPhilipsaccount or by using yoursocial media profile.Thepersonaldatawe collectmayincludeyourusername,profile photo, name, email address, gender, birthday/age, country, language, latest tweet, profile URL,social media profile,location and password.

 

  • The personal data collected is used to create and manage your account. You can use your account to securely login to the app. If you create a MyPhilips account to login to the app, we will send you a welcoming email to verify your username and password, to communicate with you in response to your inquiries, to send you strictly service-related announcements, or direct marketing communication in case you have opted-in. You may also use your MyPhilips account toorder a Philips product or service, participate in a promotion or game, participate in a social media activity related to a Philips promotion (for example clicking "like" or "share"), and participate in product testing or surveys.
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Data filled in by you

Other Provided Data

This data includes name, year of birth, your hair color, you skin color, your skin routine, your skin profile data such as oiliness or dryness, tone, radiance, pores, pigmentation spots, skin concerns and issues. We also collect your notification setting sand your responses to surveys. 

 

  • The data collected is used to provide you with a personalized Philips Skincare Program, including skincare tips coaching and reminders. We do this by emails, push notifications, in-app content and in-app messaging.
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Devices data

Device(s) Data

We may collect device-specific information when you install, access, or use the Device. This includes information about your Device, including the unique user device number. We also collect session and usage data, which is related to your use of the Device.

 

If you use the Philips Skincare Measurement Device, the Device records the hydration value of your skin measured by yourself and streams it to the App. This data also includes session and usage data, which is information about your use of the Device(s).

 

  • The data collected is used to provide you the hydration values of your skin and to provide you with a personalized Philips Skincare Program. 
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Cookies

Cookies

We use cookies, tagsor similar technologies to operate, provide, improve, understand, and customize our Services. Cookies allow us to recognize your mobile device and collect your personal data including your unique user Device number, the IP address of your mobile device, the type of mobile internet browser or operating system you use, session and usage data, which is information about your use of the App.

 

We may collect service-related performance information. This includes information about your activity such as how you use our Services, log files, and diagnostic, crash and performance logs and reports.

 

For further information about the use of cookies or other similar technologies used in this App, please read our Cookie Notice.

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Location data

Location Data

When you allow access to your location data, we collect the geographic location of your mobile device. You can at any time block geo-location collection through the settings of your App or mobile device.

 

  • Your device location data will be used to get local weather and air pollution data and to provide you with your personal Philips Skincare Program, including skincare tips
  • When you make use of the ‘Find Philips near you’ functionality on the Support Page, you are requested to share your location data with Philips.If you use our location features, based on your location data, you will be directed towards a store near you, or to the consumer care contact details for your country.
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Transactional Information

Transactional Information

If you pay for our Services, we may receive information and confirmations, such as payment receipts, including from app stores or other third parties processing your payment.

Transactional Information

Customer support

You may provide us with information related to your use of our Services, including your interaction with Philips, and how to contact you so we can provide you customer support. We operate and provide our Services, including providing customer support, and improving, fixing, and customizing our Services. We also use your information to respond to you when you contact us.

Combined data

Combined Data

We may combine your personal data, including account data, data provided by you, your Device data, cookies,l ocation data, data collected during your interactions and usage of the Philips digital channels such as social media, websites, emails, apps and connected products, IP address, cookies, device information, communications you click on or tap, location details, and websites you visit.

 

The combined data is analyzed and used to provide you with the Philips Skincare services such as provide you the personalized Philips Skincare Program, including skincare tips coaching and reminders.

 

  • If you opt-into receive promotional communications, based on your preferences and behavior, about Philips products, services, events and promotions, we may contact you with promotions and communications of other nature via email, phone and other digital channels, such as Mobile apps and social media. To be able to tailor the communications to your preferences and behavior and provide you with the best personalized experience, we may analyze and combine your personal data.
  • We use this data to help us improve the content, functionality and usability of theApp, Devices and our products and services and to develop new products and services.
  • We may combine the information collected from you and share them with other companies of the Philips Group and with third parties in accordance with this Privacy Notice, as described below under “Third Parties”.
Data about your interactions and usage of the Philips digital channels such as social media, websites, emails, apps and connected product. This data may include: IP address, cookies, device information, communications you click on or tap, location details, websites you visit.
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Transactional Information

Permissions

The App may request your permission to access your phone or sensors (e.g. camera, Wi-fi, geo-location ,or Bluetooth) or other data (e.g. photos, agenda, or contacts) on your mobile device. 

 

  • We use such data only when it is needed to provide you the App Service and only after you provided consent.
  • Sometimes the permission is a technical precondition of the operating systems of your mobile device. In such case the App may ask permission to access sensors or data, however we will not collect such data, unless when it is required to provide you the App Service and only after you provided consent. 
Data about your interactions and usage of the Philips digital channels such as social media, websites, emails, apps and connected product. This data may include: IP address, cookies, device information, communications you click on or tap, location details, websites you visit.

IT Providers

These providers deliver the necessary hardware, software, networking, storage, transactional services and/or related technology required to run the App or the services provided.

 
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Cloud Providers

These providers deliver data storage services. Philips is committed to store your personal data in your region, with cloud services in Europe, US, Latin-American, Tokyo or Sydney and China.

 
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Philips HealthSuite service Providers

These providers deliver specific services for Philips HealthSuite such ascalculating heart-age, providing coaching (only for apps that use coaching).

 
 
 

Payment

These providers handle financial data in relation to online purchases, your program fee.

IT Providers

These providers deliver the necessary hardware, software, networking, storage, transactional services and/or related technology required to run the App or the services provided.

 
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Cloud Providers

These providers deliver data storage services. Philips is committed to store your personal data in your region, with cloud services in Europe, US, Latin-American, Tokyo or Sydney and China.

 
Spacer
 

Philips HealthSuite service Providers

These providers deliver specific services for Philips HealthSuite such ascalculating heart-age, providing coaching (only for apps that use coaching).

 
 
 

Payment

These providers handle financial data in relation to online purchases, your program fee.

IT Providers

These providers deliver the necessary hardware, software, networking, storage, transactional services and/or related technology required to run the App or the services provided.

 
Spacer
 

Cloud Providers

These providers deliver data storage services. Philips is committed to store your personal data in your region, with cloud services in Europe, US, Latin-American, Tokyo or Sydney and China.

 
Spacer
 

Philips HealthSuite service Providers

These providers deliver specific services for Philips HealthSuite such ascalculating heart-age, providing coaching (only for apps that use coaching).

 
 
 

Payment

These providers handle financial data in relation to online purchases, your program fee.

IT Providers

These providers deliver the necessary hardware, software, networking, storage, transactional services and/or related technology required to run the App or the services provided.

 
Spacer
 

Cloud Providers

These providers deliver data storage services. Philips is committed to store your personal data in your region, with cloud services in Europe, US, Latin-American, Tokyo or Sydney and China.

 
Spacer
 

Philips HealthSuite service Providers

These providers deliver specific services for Philips HealthSuite such ascalculating heart-age, providing coaching (only for apps that use coaching).

 
 
 

Payment

These providers handle financial data in relation to online purchases, your program fee.

IT Providers

These providers deliver the necessary hardware, software, networking, storage, transactional services and/or related technology required to run the App or the services provided.

 
Spacer
 

Cloud Providers

These providers deliver data storage services. Philips is committed to store your personal data in your region, with cloud services in Europe, US, Latin-American, Tokyo or Sydney and China.

 
Spacer
 

Philips HealthSuite service Providers

These providers deliver specific services for Philips HealthSuite such ascalculating heart-age, providing coaching (only for apps that use coaching).

 
 
 

Payment

These providers handle financial data in relation to online purchases, your program fee.

IT Providers

These providers deliver the necessary hardware, software, networking, storage, transactional services and/or related technology required to run the App or the services provided.

 
Spacer
 

Cloud Providers

These providers deliver data storage services. Philips is committed to store your personal data in your region, with cloud services in Europe, US, Latin-American, Tokyo or Sydney and China.

 
Spacer
 

Philips HealthSuite service Providers

These providers deliver specific services for Philips HealthSuite such ascalculating heart-age, providing coaching (only for apps that use coaching).

 
 
 

Payment

These providers handle financial data in relation to online purchases, your program fee.

Philips HealthSuite service Providers

These providers deliver specific services for Philips HealthSuite such ascalculating heart-age, providing coaching (only for apps that use coaching).

Philips HealthSuite service Providers

These providers deliver specific services for Philips HealthSuite such ascalculating heart-age, providing coaching (only for apps that use coaching).

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How we handle your data and privacy

Third parties

Third parties

Philips may share your personal data with third party service providers, business partners, or other third parties in accordance with this Privacy Notice and/or applicable law.

 

Service Providers

We work with third-party service providers to help us operate, provide, improve, understand, customize, support, and market our Services.

We may share your personal data with the following service providers:

 

  • IT and Cloud Providers 

These service providers deliver the necessary hardware, software, networking, storage, transactional services and/or related technology required to run the App o rprovide the Services.

 

Philips requires its service providers to provide an adequate level of protection to your personal data similar to the level that we provide. We require our service providers to process your personal data only in accordance with our instructions and only for the specific purposes mentioned above, to have access to the minimum amount of data they need to deliver a specific service, and to protect the security of your personal data.

 

We use service providers located in Europe, US, Latin America, Japan, Australia, China and Russia to store your Other Data Provided and your Devices Data, as described above, in your region to the extent possible.

 

We also use service providers based in the UK and Canada for certain services to store and process your Account Data and Cookies data as described above

 

If Philips allows a third party to transfer your personal data outside of your geographic region, we will take steps to protect your privacy rights through the use of contractual arrangements and/or other means including valid mechanisms of international transfer of data, which will provide an adequate level of protection while your personal information is processed by such third parties. 

 

Other third parties

Philips may also work with third parties who process your personal data for their own purposes. Please read their privacy notices carefully as they inform about their privacy practices, including, what type of personal data they collect, how they use, process and protect them.

 

If Philips shares personal data with a third party that uses your personal data for their own purposes, Philips will ensure to inform you and/or obtain your consent in accordance with applicable laws before we share your personal data.

 

Philips sometimes sells a business or a part of a business to another company. Such a transfer of ownership could include the transfer of your personal data directly related to that business, to the purchasing company. All of our rights and obligations under our Privacy Notice are freely assignable by Philips to any of our affiliates, in connection with a merger, acquisition, restructuring, or sale of assets, or by operation of law or otherwise, and we may transfer your personal data to any of our affiliates, successor entities, ornew owner.

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Transactional Information

Data Retention

We will keep your personal data for as long as needed to provide our Services to you or to comply with our legal obligations. If you uninstall or stop using the App for an extended period of time, we will delete your personal data.

Choices and rights

Your choices and rights

Once we have collected your personal data, you have th efollowing choices and rights:

 

  • Access
    You may at any time request access to your personal data collected or processed by Philips.
  • Correction
    You may at any time request correction of your personal data that is incorrect, incomplete, or not processed in compliance with this Privacy Notice or applicable laws.
  • Delete
    Where legally possible, you may request your personal data to be deleted at any time
  • Objection to processing
    You may at any time object to the processing of your personal data on the basis of compelling grounds related to your particular situation.
  • Questions or complaints
    You may at any time contact us if you have questions, complaints, concerns or suggestions.
  • Withdrawal of consent
    If you have given us your consent, you may easily withdrawit at any time.

 

To exercise your rights you can contact usas described in the section “Contact Us’’ below. Please note that if you make use of (some of) your choices and rights, you may possibly not be able to use certain features of our Services anymore.

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We protect your personal data

We protect your personal data

We take seriously our duty to protect the data you entrust to Philips against accidental or unauthorized alteration, loss, misuse, disclosure or access. Philips uses a variety of security technologies, technical and organizational measures to help protect your data. For this purpose we implement, among others, accesscontrols, use firewalls and secure protocols.

Special information for parents

Special information for parents

While Philips Skincare is not generally targeted at children under the age of 13, it is Philips policy to comply with the law when it requires parent or guardian permission before collecting, using or disclosing personal data of children. We are committed to protecting the privacy needs of children and we strongly encourage parents and guardians to take an active role in their children’s online activities and interests.

 

If a parent or guardian becomes aware that his or her child who is under the age of 13 has provided us with his or her persona ldata without their consent, please contact us at privacy@philips.com. If we become aware that a child under the age of 13 has provided us with personal data, we will delete his/her data from our files.

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Changes to the privacy notice
Local specific information: Your California Privacy Rights (US only)

California Civil Code Section 1798.83 permits our customers who are California residents to request and obtain from us once a year, free of charge, information about the personal information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year. If applicable, this information would include a list of the categories of personal information that was shared and the names and addresses of all third parties with which we shared information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please send an e-mail to privacy@philips.com.

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Changes to the privacy notice
Changes to this Privacy Notice

Our Services may change from time to time without prior notice to you. For this reason, we reserve the right to amend or update this Privacy Notice from time to time. When we update this Privacy Notice, we will also update the date at the top of this Privacy Notice.

 

We encourage you to review regularly the latest version of this Privacy Notice.

 

The new Privacy Notice will become effective immediately upon publication. If you do not agree to the revised notice, you should alter your preferences, or consider stop using our Services. By continuing to access or make use of ou Services after those changes become effective, you acknowledge that you have been informed and agree to the Privacy Noticeas amended.

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Contact

Contact Us

If you have any question about our Privacy Notice, please contact us at privacy@philips.com.

 

Koninklijke Philips N.V.

High Tech Campus

55656AE, Eindhoven

The Netherlands