Philips Sonicare Privacy Notice

•  If you choose to log in via social media, the personal data we collect may include your basic public profile (e.g., profile photo, identifier, gender, profile URL, birthday, homepage, and location) and email for authentication purposes.  In this case, your social media provider may collect information on the fact that you are using the App and logging in using your social media account. Please read your social media provider’s Privacy Notice (e.g., Facebook, Google) to learn about their privacy practices, including, what type of personal data they collect, and how they use, process and protect them.
  
• The personal data collected is used to create and manage your account. You can use your account to securely login to the App. If you create a MyPhilips account to login to the App, we will send you a welcoming email to verify your username and password, to communicate with you in response to your inquiries, to send you strictly service-related announcements, or direct marketing communications in case you have provided consent.  You may also use your MyPhilips account to order a Philips product or service, participate in a promotion or game, participate in a social media activity related to a Philips promotion (for example clicking "like" or "share"), and participate in product testing or surveys.

Because we use your Account Data to provide the Services, we consider this processing to be necessary for the performance of a contract to which you are party and lawful under Article 6.1. (b) of Regulation (EU) 2016/679.

Because your Device(s) Data are only processed for purposes of the Services, we consider this processing to be necessary for the performance of a contract to which you are party and lawful under Article 6.1.(b) of Regulation (EU) 2016/679.

Before we use Cookies, we will ask your consent.  For further information about the use of Cookies in this App, please read our Cookie Notices, which you can find under the privacy settings of the App.

We consider this processing to be necessary for the performance of a contract to which you are party and lawful under Article 6.1.(b) of Regulation (EU) 2016/679, and in some cases, to be based on a legitimate interest of Philips and lawful under Article 6.1. (f) of Regulation (EU) 2016/679.

Customer support

When you require customer support, we may ask you to provide us with information related to your use of our Services, including your interaction with Philips, and how to contact you so we can provide the required support. We operate and provide our Services, including providing customer support, and improving, fixing, and customizing our Services. We also use your information to respond to you when you contact us.
 

We consider the processing of your Customer Support data to be necessary for the performance of a contract to which you are party and lawful under Article 6.1.(b) of Regulation (EU) 2016/679.

•  Bluetooth.  The App requires Bluetooth connection to connect the Device to the App. You can at any time block your Bluetooth connection through the settings of your mobile device.  

•  Location. Android operating systems require coarse geo-graphic location to connect to your Device.  iOS operating systems require geo-location to recognize when the App and the Device are nearby. However, Philips will not process such data in any manner.  The data will remain stored in the App on your mobile device, where Philips will not have access to it. If you delete your profile and/or the App, the data will be deleted from your mobile device. You can at any time block geo-location collection through the settings of your mobile device.  

•  Files. The App requires access to the mobile device’s files to store the language configurations and other files that the App uses to operate (e.g., graphics, media files, or other large program assets). If you delete the App, the data will be deleted from your mobile device.

•  Sometimes a permission is a technical precondition of the operating systems of your mobile device. In such case, the App may ask your permission to access such sensors or data. However we will not collect such data, unless when required to provide you the Services and only after you provided consent.

Service providers

We work with third-party service providers to help us operate, provide, improve, understand, customize, support, and market our Services.

We may share your personal data with the following service providers:

• IT and cloud providers

These service providers deliver the necessary hardware, software, networking, storage, transactional services and/or related technology required to run the App or provide the Services.

• Payment

We work with WorldPay, a service provider that handles and processes your financial data in relation to the payment features of this App, including app stores or other third parties processing your payment.

Philips requires its service providers to provide an adequate level of protection to your personal data similar to the level that we provide. We require our service providers to process your personal data only in accordance with our instructions and only for the specific purposes mentioned above, to have access to the minimum amount of data they need to deliver a specific service, and to protect the security of your personal data.
 

Other third parties

Philips may also work with third parties who process your personal data for their own purposes. If Philips shares personal data with third parties that use your personal data for their own purposes, Philips will ensure to inform you and/or obtain your consent in accordance with applicable laws before sharing your personal data. In this case, please read their privacy notices carefully as they inform about their privacy practices, including, what type of personal data they collect, how they use, process and protect them.
 

Philips sometimes sells a business or a part of a business to another company. Such a transfer of ownership could include the transfer of your personal data directly related to that business, to the purchasing company. All of our rights and obligations under our Privacy Notice are freely assignable by Philips to any of our affiliates, in connection with a merger, acquisition, restructuring, or sale of assets, or by operation of law or otherwise, and we may transfer your personal data to any of our affiliates, successor entities, or new owner.

At your request, we may share your personal data with the following third parties:
 

•   Delta Dental (USA only).
•   Amazon (If Amazon DRS is available in your country – see further details below).

These third parties may provide their own services to you. We may share your personal data with these third parties at your request and/or in accordance with applicable laws.

IT Providers

These providers deliver the necessary hardware, software, networking, storage, transactional services and/or related technology required to run the App or the services provided.

 

 

Cloud Providers

These providers deliver data storage services. Philips is committed to store your personal data in your region, with cloud services in Europe, US, Latin-American, Tokyo or Sydney and China.

 

 

Grooming App service Providers

These providers deliver specific services for Grooming App such ascalculating heart-age, providing coaching (only for apps that use coaching).

 

 

 

Payment

These providers handle financial data in relation to in-app purchases.

IT Providers

These providers deliver the necessary hardware, software, networking, storage, transactional services and/or related technology required to run the App or the services provided.

 

 

Cloud Providers

These providers deliver data storage services. Philips is committed to store your personal data in your region, with cloud services in Europe, US, Latin-American, Tokyo or Sydney and China.

 

 

Grooming App service Providers

These providers deliver specific services for Grooming App such ascalculating heart-age, providing coaching (only for apps that use coaching).

 

 

 

Payment

These providers handle financial data in relation to in-app purchases.

IT Providers

These providers deliver the necessary hardware, software, networking, storage, transactional services and/or related technology required to run the App or the services provided.

 

 

Cloud Providers

These providers deliver data storage services. Philips is committed to store your personal data in your region, with cloud services in Europe, US, Latin-American, Tokyo or Sydney and China.

 

 

Grooming App service Providers

These providers deliver specific services for Grooming App such ascalculating heart-age, providing coaching (only for apps that use coaching).

 

 

 

Payment

These providers handle financial data in relation to in-app purchases.

IT Providers

These providers deliver the necessary hardware, software, networking, storage, transactional services and/or related technology required to run the App or the services provided.

 

 

Cloud Providers

These providers deliver data storage services. Philips is committed to store your personal data in your region, with cloud services in Europe, US, Latin-American, Tokyo or Sydney and China.

 

 

Grooming App service Providers

These providers deliver specific services for Grooming App such ascalculating heart-age, providing coaching (only for apps that use coaching).

 

 

 

Payment

These providers handle financial data in relation to in-app purchases.

IT Providers

These providers deliver the necessary hardware, software, networking, storage, transactional services and/or related technology required to run the App or the services provided.

 

 

Cloud Providers

These providers deliver data storage services. Philips is committed to store your personal data in your region, with cloud services in Europe, US, Latin-American, Tokyo or Sydney and China.

 

 

Grooming App service Providers

These providers deliver specific services for Grooming App such ascalculating heart-age, providing coaching (only for apps that use coaching).

 

 

 

Payment

These providers handle financial data in relation to in-app purchases.

IT Providers

These providers deliver the necessary hardware, software, networking, storage, transactional services and/or related technology required to run the App or the services provided.

 

 

Cloud Providers

These providers deliver data storage services. Philips is committed to store your personal data in your region, with cloud services in Europe, US, Latin-American, Tokyo or Sydney and China.

 

 

Grooming App service Providers

These providers deliver specific services for Grooming App such ascalculating heart-age, providing coaching (only for apps that use coaching).

 

 

 

Payment

These providers handle financial data in relation to in-app purchases.

In your request, please make clear what personal data you would like to access, rectify, erase, restrict or object to its processing. For your protection, we may only implement requests with respect to the personal data associated with your account, your email address or other account information, that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable.

Where we rely on consent to collect and/or process your personal data, you may withdraw your consent at any time, without affecting the lawfulness of processing based on consent before your withdrawal.

Please note that if you make use of (some of) your choices and rights, you may not be able to use, in whole or in part, our Services anymore.

When we process your personal data based on a legal obligation to which we are subject, including when you interact with us to exercise any of your rights, we consider the processing to be lawful in accordance with Article 6.1.(c) of Regulation (EU) 2016/679.

We take seriously our duty to protect the data you entrust to Philips against accidental or unauthorized alteration, loss, misuse, disclosure or access. Philips uses a variety of security technologies, technical and organizational measures to help protect your data. For this purpose we implement, among others, access controls, use firewalls and secure protocols.

While the Services are not directed to children, as defined under applicable law, it is Philips policy to comply with the law when it requires parent or guardian permission before collecting, using or disclosing personal data of children. We are committed to protecting the privacy needs of children and we strongly encourage parents and guardians to take an active role in their children’s online activities and interests.

If a parent or guardian becomes aware that his or her child has provided us with his or her personal data without their consent, please contact us here. If we become aware that a child has provided us with personal data, we will delete his/her data from our files.

Our Services may change from time to time without prior notice to you. For this reason, we reserve the right to amend or update this Privacy Notice from time to time. When we update this Privacy Notice, we will also update the date at the top of this Privacy Notice.

We encourage you to review regularly the latest version of this Privacy Notice.

The new Privacy Notice will become effective immediately upon publication. If you do not agree to the revised notice, you should alter your preferences, or consider stop using our Services. By continuing to access or make use of our Services after those changes become effective, you acknowledge that you have been informed and agree to the Privacy Notice as amended.

California Civil Code Section 1798.83 permits our customers who are California residents to request and obtain from us once a year, free of charge, information about the personal information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year. If applicable, this information would include a list of the categories of personal information that was shared and the names and addresses of all third parties with which we shared information in the immediately preceding calendar year.  If you are a California resident and like to make such a request, please visit our privacy website: http://www.philips.com/a-w/privacy/questions-and-feedback.html.

Pursuant to the California Consumer Privacy Act of 2018 (“CCPA”), we are providing the following details regarding the categories of Personal Information that we collect, use and disclose about California residents.  Under the CCPA, “Personal Information” is information that identifies, relates to, or could reasonably be linked with a particular California resident or household.  This section does not apply to our job applicants, employees, contractors, owners, directors, or officers where the Personal Information we collect about those individuals relates to their current, former, or potential role at Philips.
 

Sources of Personal Information

We collect Personal Information from:

•  Our interactions with you through the Device and/or the App; and
•  Subject to this Privacy Notice, our affiliates, and joint marketing partners.
   

Categories of Personal Information Collected

We collect, and have collected within the preceding 12 months, the following categories of Personal Information as listed in the CCPA:

• Identifiers, such as name, contact information, IP address and other online identifiers;
•  Personal information, as defined in the California customer records law, such as name and contact information;
• Characteristics of protected classifications under California or federal law, such as age and primary language;
• Commercial information, such as transaction information and purchase history;
•  Internet or network activity information, such as browsing history and interactions with our online services;
• Geolocation data, such as device location;
• Audio, electronic, visual and similar information, such as photographs and call recordings; and
•   Inferences drawn from any of the Personal Information listed above to create a profile about, for example, an individual’s preferences, behaviour and characteristics.

We collect the above Personal Information in accordance with this Privacy Notice and your choices/preferences.
 

Use of Personal Information

We use these categories of Personal Information for the purposes of operating, managing, and maintaining our business, providing our products and services, and accomplishing our business purposes and objectives, as described above under “What Personal Data are collected and for which purposes”
 

Disclosure of Personal Information

We have disclosed the following categories of Personal Information as listed in the CCPA to third parties for our operational business purposes within the preceding 12 months:

• Identifiers, such as name, contact information, IP address and other online identifiers;
•  Personal information, as defined in the California customer records law, such as name and contact information;
• Characteristics of protected classifications under California or federal law, such as age and primary language;
•  Commercial information, such as transaction information and purchase history;
• Internet or network activity information, such as browsing history and interactions with our online services;
• Geolocation data, such as device location;
• Audio, electronic, visual and similar information, such as photographs and call recordings; and
•  Inferences drawn from any of the Personal Information listed above to create a profile about, for example, an individual’s preferences, behaviour and characteristics.
   

We do these disclosures in accordance with this Privacy Notice and your choice/preferences. We have disclosed these categories of Personal Information to: our affiliates and subsidiaries; trusted third-party service providers; business partners; third parties, to permit them to send you marketing communications, consistent with your choices; and to your social media account providers, in connection with the social sharing you choose to use.

We have not sold Personal Information, as “sale” is defined in the CCPA.

Individual Rights and Requests

If you are a California resident, you may request that we:

• Disclose to you the following information covering the 12 months preceding your request:
  • The categories of Personal Information we collected about you and the categories of sources from which we collected such Personal Information;
  • The specific pieces of Personal Information we collected about you;
  • The business or commercial purpose for collecting (if applicable) Personal Information about you; and
  • The categories of Personal Information about you that we otherwise shared or disclosed, and the categories of third parties with whom we shared or to whom we disclosed such Personal Information (if applicable).
• Delete Personal Information we collected from you.
   

To make a request for the disclosures or deletion described above, please contact us at: http://www.philips.com/a-w/privacy/questions-and-feedback.html or (866) 309-3263. We will respond to your request consistent with applicable law.

You have the right to be free from unlawful discrimination for exercising your rights under the CCPA.