For US patients whose remediation is directly managed by Philips, data collected throughout the patient registration process will now be used to help to prioritize remediation of those patients potentially at higher risk. In addition to this prioritization, the shipment of replacement devices happens as sufficient inventory is available and Philips has received the necessary information from patients and DMEs required to transfer existing therapy settings to the replacement unit. (Available end of February) Please be sure to update your registration as we are collecting new information to assist with prioritization.
While Philips cannot implement this prioritization outside of United States due to the remediation service model, we support homecare providers and other partners who wish to implement a similar strategy as needed for their affected patients. As such, Philips has provided a detailed breakdown of the input variables to assist in any such efforts.
To date, Philips has been working to increase production capacity and ship replacement devices to our customers and patients as inventory becomes available.