Voluntary Recall Information

Philips Respironics Sleep and Respiratory Care devices

Registration for affected CPAP and BiPAP devices in the US and Canada closed on December 31, 2024. The Patient Portal will remain open for registered US patients until June 30, 2025.

Learn more

Contact and support options for patients impacted by the June 2021 voluntary recall of certain CPAP, BiPAP and mechanical ventilators related to PE-PUR sound abatement foam

Please note, dependent on which customer care team you need to speak with, we may be experiencing a high volume of calls and wait times may be longer than normal.

Replacement device support

Replacement device support

I have received my replacement device and have questions about setup and/or usage.
Your Durable Medical Equipment provider (DME) can best support your questions about setup and support of your replacement device. Please contact your DME directly. To find a DME in your area, please reach out to your physician or insurance provider.

Common questions

DreamMapper

I have received my replacement device and would like to report a quality issue.
Please contact your Durable Medical Equipment provider (DME) directly. To find a DME in your area, please reach out to your physician or insurance provider.

I would like to learn more about my replacement device.
Cleaning, setup and return instructions can be found here.

Learn more

I have general DreamMapper questions or DreamMapper connection issues.

855-699-6276
(M-F 8:30a-5p EST)
I have registered but have not yet received my replacement device or financial payment

I have registered but have not yet received my replacement device or financial payment

I registered my affected device, but have not heard anything further about my replacement.
We may need more information from you or you may have other options available to you, including alternative replacement devices or financial payment, dependent on your specific situation. Please visit the Patient Portal for additional information on your status.

Patient Portal

I need to change my registration information.
For questions regarding registration, updating contact information (including address), or to cancel a registration, please visit the Patient Portal.

Patient Portal

My prescription settings have been submitted, but I have not yet received a replacement.
Our Prescription Team is required to review all prescriptions. Once reviewed, if there is any issue, we will reach out to your doctor or to you for clarification. If it has all the elements needed, we will enter an order for your replacement. Once your order is placed the order number will be listed in the Patient Portal. Please check the Patient Portal for updates.

Patient Portal

I am experiencing technical issues with the Patient Portal.

877-907-7508
(M-F 8a-5p EST)
I have other questions

I have other questions

Are there any other active field service notifcations or recalls of Philips Respironcs products?
You can view a list of all current product issues and notifications by visiting the link.

Learn more

I have a question about personal injury litigation.
Philips has reached an agreement to resolve the personal injury litigation to end the uncertainty associated with litigation in the US.

For more information on the personal injury settlement, please visit RespironicsPISettlement.com, call +1 (888) 735-6048, or email SettlementAdministrator@RespironicsPISettlement.com.

Website

888-735-6048

Email

I have a question about medical monitoring class action.
Philips has reached an agreement to resolve the medical monitoring class action to end the uncertainty associated with litigation in the US.

For more information on the medical monitoring settlement, please visit RespironicsMedicalAdvancementProgram.com.

Website

I have a question about the economic loss settlement.
Philips has reached an agreement, subject to final Court approval, to resolve all economic loss claims brought by private plaintiffs in the United States related to the Philips Respironics voluntary recall of certain sleep and respiratory care devices.

All related inquiries should be directed to the third-party Settlement Administrator, Angeion Group.

Angeion Group

Website

855-912-3432
How can I tell if a recent call, letter or email is really from Philips Respironics?
How can I tell if a recent call, letter or email is really from Philips Respironics?
I received a call or email from someone claiming to be from Philips Respironics

We are currently reaching out to some patients via email, mail and phone and will ask for additional information to complete certain remediations. It is possible to see different phone numbers from Philips Respironics call centers or emails from different email addresses. We understand this can be concerning and want to remind you of the following ways you can confirm whether a contact is from Philips Respironics:

We will never request the following information from you over phone or email: social security number, bank or financial information, insurance information.

We may request contact information, date of birth, device prescription or physician information.

Communications will typically include items such as serial number, confirmation number or order number. For further information about your current status, please log in to the Patient Portal.

If we have attempted to reach you through multiple avenues the request may appear very generic in nature and will contain a Philips Respironics customer service number. For further information about your current status, please log in to the Patient Portal.

We are working with several partners to improve responsiveness and we are using their email domain names in some communications, including:

@philips.com for 1:1 customer service communications

@zixmessaging.com for secure transfer of prescription information

@sedgwick.com for monthly updates

Voluntary Recall Information

Philips Respironics Sleep and Respiratory Care devices

Contact and support options for patients impacted by the June 2021 voluntary recall of certain CPAP, BiPAP and mechanical ventilators related to PE-PUR sound abatement foam

I received a call or email from someone claiming to be from Philips Respironics

We are working with several partners to improve responsiveness and we are using their email domain names in some communications, including: