News and Updates > Replacement device troubleshooting
Posted: December 14, 2022
Updated: January 13, 2025
The guidance below is intended to address some of the more common questions we receive about replacement devices. If you cannot find what you are looking for, please contact your Durable Medical Equipment provider (DME) for additional support. To find a DME in your area, please reach out to your physician or insurance provider.
While affected devices contained a polyester-based polyurethane (PE-PUR) sound abatement foam component, the sound abatement foam in all new and recertified devices is a silicone foam that has met all applicable industry testing standards, including particulate and Volatile Organic Compounds (VOCs) emissions testing, and is authorized as part of our remediation.