Patient safety is our top priority. We are committed to completing the remediation for all affected patients to make sure you receive safe and effective therapy. We know that each situation is unique depending on your affected device and personal situation. If you have questions about the remediation process or need any additional support once you have received your replacement device, please visit our updated Contact and Support page. We have devices available to ship, and we are actively encouraging patients who have registered their device to visit the Patient Portal in case further action is needed before we can ship your replacement device / complete your remediation pathway.
If you registered an affected device and are still waiting for your replacement, it is likely because we need important information or consent from you. Without this information, we are unable to ship your replacement device. Depending on your affected registered device, you may have alternative options.
October 6, 2023
September 27, 2023
Philips Respironics completed the analyses for System One and DreamStation Go sleep therapy devices indicating that the volatile organic compounds (VOCs) and the particulate matter (PM) emissions related to foam degradation are within the appliable safety limits. Additional visual assessments have been performed and confirm the low prevalence of significant foam degradation.
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