DreamStation

Resources for your replacement  DreamStation

Stop icon

Ozone and UV light cleaning products are not currently approved cleaning methods for sleep apnea devices or masks and should not be used.

Which DreamStation did you receive?

DreamStation without Humidifier

I received a DreamStation without a humidifier

Thank you for your patience with receiving your replacement DreamStation device. It is provided to you as a replacement for your existing therapy device.

 

This device has been inspected and is safe for your continued therapy use. We understand that any change to your therapy device can cause concern. We are working with your homecare provider/DME to ensure proper and smooth replacement device setup. We have a patient management software solution that in many cases allows your homecare provider to access the prescription settings from your previous device. This means your replacement device will have comparable settings to your previous device.


Don’t forget to download the DreamMapper app to help track your progress, set goals and get helpful tips. 

A note about recertified devices

 

While affected devices contained a polyester-based polyurethane (PE-PUR) sound abatement foam component, the sound abatement foam in all new and recertified devices is a silicone foam that has met all applicable industry testing standards, including particulate and Volatile Organic Compounds (VOCs) emissions testing, and is authorized as part of our remediation.

Unboxing, setup and return

Unboxing, setup and return

Providing patients with safe and high-quality therapy devices is our primary focus. Upon receipt of the device, in accordance with our repair and replacement process, we replace the sound abatement foam and associated air pathway blower with brand new parts. This replacement reinstates the two-year warranty. We will then thoroughly clean and decontaminate the device, update the firmware, test, and repackage it with a “refurbished” sticker to show that it is ready for use. By returning your original device, you can help to make sure that it can be repaired for future use by another patient.

Philips DreamStation setup and use videos

Simple device operation for DreamStation

Simple device operation for DreamStation

DreamStation

DreamStation PAP: Basic menu navigation

Understanding feedback from the DreamStation

Understanding feedback from the DreamStation

DreamStation PAP: How to install and use a cellular modem

DreamStation PAP: How to install and use a cellular modem

Changing filters on the DreamStation

Changing filters on the DreamStation

DreamStation PAP: How to install and use a Wi-Fi modem

DreamStation PAP: How to install and use a Wi-Fi modem

Removing SD card from DreamStation

Removing SD card from DreamStation

DreamStation with Humidifier

I received a DreamStation with a humidifier

Thank you for your patience with receiving your replacement DreamStation device. It is provided to you as a replacement for your existing therapy device.

 

This device has been inspected and is safe for your continued therapy use. We understand that any change to your therapy device can cause concern. We are working with your homecare provider/DME to ensure proper and smooth replacement device setup. We have a patient management software solution that in many cases allows your homecare provider to access the prescription settings from your previous device. This means your replacement device will have comparable settings to your previous device.


Don’t forget to download the DreamMapper app to help track your progress, set goals and get helpful tips. 

A note about recertified devices

 

While affected devices contained a polyester-based polyurethane (PE-PUR) sound abatement foam component, the sound abatement foam in all new and recertified devices is a silicone foam that has met all applicable industry testing standards, including particulate and Volatile Organic Compounds (VOCs) emissions testing, and is authorized as part of our remediation.

DreamStation with humidifier unboxing, setup and return

Unboxing, setup and return

Providing patients with safe and high-quality therapy devices is our primary focus. Upon receipt of the device, in accordance with our repair and replacement process, we replace the sound abatement foam and associated air pathway blower with brand new parts. This replacement reinstates the two-year warranty. We will then thoroughly clean and decontaminate the device, update the firmware, test, and repackage it with a “refurbished” sticker to show that it is ready for use. By returning your original device, you can help to make sure that it can be repaired for future use by another patient.

Philips DreamStation setup and use videos

Simple device operation for DreamStation

Simple device operation for DreamStation

DreamStation PAP: Basic menu navigation

DreamStation PAP: Basic menu navigation

Understanding feedback from the DreamStation

Understanding feedback from the DreamStation

DreamStation PAP: How to install and use a cellular modem

DreamStation PAP: How to install and use a cellular modem

Changing filters on the DreamStation

Changing filters on the DreamStation

DreamStation PAP: How to install and use a Wi-Fi modem

DreamStation PAP: How to install and use a Wi-Fi modem

Removing SD card from DreamStation

Removing SD card from DreamStation

Cleaning your DreamStation

Before resuming therapy on your new or replacement machine, you or your equipment provider must visually inspect the following accessories for evidence of particulate contamination:​ ​

 

  • Tubing
  • ​Mask components (mask, cushions and integrated tubing) ​
  • Humidifier tank and seals (if applicable)

 

​If there is no evidence of particles on any of these components: ​

  • clean each component per their respective instructions for use ​
  • reassemble and resume therapy on your new device​​

 

If visible particles are evident on any of these components: 

  • ​Contact your equipment provider for replacement options (prior to restarting therapy) ​​

DreamStation Cleaning video

Philips DreamStation cleaning

Before you begin cleaning:

Unplug your device before cleaning

Do not submerge device in water

Always use distilled water in your humidifier tank

You are about to visit a Philips global content page

You are about to visit the Philips USA website.

You are about to visit a Philips global content page

You are about to visit the Philips USA website.

Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox.