DreamStation

Resources for your replacement  DreamStation

Which DreamStation did you receive?

DreamStation without Humidifier

DreamStation without humidifier
DreamStation with Humidifier

DreamStation with humidifier
DreamStation without Humidifier

I received a DreamStation without a humidifier

Thank you for your patience with receiving your replacement DreamStation device. It is provided to you as a replacement for your existing therapy device. This device has been inspected and is safe for your continued therapy use. It has been set to the same prescription settings as your original device.


Don’t forget to download the DreamMapper app to help track your progress, set goals and get helpful tips. 
Unboxing, setup and return
Unboxing, setup and return

Links and downloadables

Download DreamStation BiPAP user manual (2.74MB)
Download DreamStation CPAP Auto CPAP user manual (3.43MB)
Download DreamStation setup and return instructions (1.22MB)
Download DreamStation modem instructions (1.28MB)

Full product details
Providing patients with safe and high-quality therapy devices is our primary focus. Upon receipt of the device, in accordance with our repair and replacement process, we replace the sound abatement foam and associated air pathway blower with brand new parts. This replacement reinstates the two-year warranty. We will then thoroughly clean and decontaminate the device, update the firmware, test, and repackage it with a “refurbished” sticker to show that it is ready for use. By returning your original device, you can help to make sure that it can be repaired for future use by another patient.

Philips DreamStation setup and use videos

Simple device operation for DreamStation
Simple device operation for DreamStation
DreamStation
DreamStation PAP: Basic menu navigation
Understanding feedback from the DreamStation
Understanding feedback from the DreamStation
DreamStation PAP: How to install and use a cellular modem
DreamStation PAP: How to install and use a cellular modem
Changing filters on the DreamStation
Changing filters on the DreamStation
DreamStation PAP: How to install and use a Wi-Fi modem
DreamStation PAP: How to install and use a Wi-Fi modem
Removing SD card from DreamStation
Removing SD card from DreamStation
DreamStation with Humidifier

I received a DreamStation with a humidifier

Thank you for your patience with receiving your replacement DreamStation device. It is provided to you as a replacement for your existing therapy device. This device has been inspected and is safe for your continued therapy use. It has been set to the same prescription settings as your original device.


Don’t forget to download the DreamMapper app to help track your progress, set goals and get helpful tips. 
DreamStation with humidifier unboxing, setup and return
Unboxing, setup and return

Links and downloadables

Download DreamStation BiPAP user manual (2.74MB)
Download DreamStation CPAP Auto CPAP user manual (3.43MB)
Download DreamStation humidifier user manual (4.06MB)
Download DreamStation with humidifier setup and return instructions (2.23MB)
Download DreamStation modem instructions (1.28MB)

Full product details
Providing patients with safe and high-quality therapy devices is our primary focus. Upon receipt of the device, in accordance with our repair and replacement process, we replace the sound abatement foam and associated air pathway blower with brand new parts. This replacement reinstates the two-year warranty. We will then thoroughly clean and decontaminate the device, update the firmware, test, and repackage it with a “refurbished” sticker to show that it is ready for use. By returning your original device, you can help to make sure that it can be repaired for future use by another patient.

Philips DreamStation setup and use videos

Simple device operation for DreamStation
Simple device operation for DreamStation
DreamStation PAP: Basic menu navigation
DreamStation PAP: Basic menu navigation
Understanding feedback from the DreamStation
Understanding feedback from the DreamStation
DreamStation PAP: How to install and use a cellular modem
DreamStation PAP: How to install and use a cellular modem
Changing filters on the DreamStation
Changing filters on the DreamStation
DreamStation PAP: How to install and use a Wi-Fi modem
DreamStation PAP: How to install and use a Wi-Fi modem
Removing SD card from DreamStation
Removing SD card from DreamStation

Cleaning your DreamStation

Before resuming therapy on your new or replacement machine, you or your equipment provider must visually inspect the following accessories for evidence of particulate contamination:​ ​

 

  • Tubing
  • ​Mask components (mask, cushions and integrated tubing) ​
  • Humidifier tank and seals (if applicable)

 

​If there is no evidence of particles on any of these components: ​

  • clean each component per their respective instructions for use ​
  • reassemble and resume therapy on your new device​​

 

If visible particles are evident on any of these components: 

  • ​Contact your equipment provider for replacement options (prior to restarting therapy) ​​
DreamStation Cleaning video
Philips DreamStation cleaning

Before you begin cleaning:

Unplug your device before cleaning

Do not submerge device in water

Always use distilled water in your humidifier tank

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By clicking on the link, you will be leaving the official Royal Philips Healthcare ("Philips") website. Any links to third-party websites that may appear on this site are provided only for your convenience and in no way represent any affiliation or endorsement of the information provided on those linked websites. Philips makes no representations or warranties of any kind with regard to any third-party websites or the information contained therein.

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