DreamStation Go
Information for patients and caregivers who have received a DreamStation Go as a replacement for your existing CPAP device
Ozone and UV light cleaning products are not currently approved cleaning methods for sleep apnea devices or masks and should not be used.
Thank you for your patience. Your DreamStation Go device is provided to you as a replacement for your existing therapy device. This device has been inspected and is safe for your continued therapy use. Don’t forget to download the DreamMapper app to help track your progress, set goals and get helpful tips.
We have a patient management software solution that in many cases allows your homecare provider to access the prescription settings from your previous device. This means your replacement device may have comparable settings to your previous device. If, however, you chose to receive a device with Auto-adjusting CPAP settings, it will be set to factory default. You can learn more about the differences between CPAP and Auto-adjusting CPAP here.
A note about the foam used in your DreamStation Go
While affected devices contained a polyester-based polyurethane (PE-PUR) sound abatement foam component, the sound abatement foam in all new and recertified devices is a silicone foam that has met all applicable industry testing standards, including particulate and Volatile Organic Compounds (VOCs) emissions testing, and is authorized as part of our remediation.
Additionally, please keep the following device components and accessories from your current device, you will need them to set-up your replacement device.
Unboxing, setup and return
Links and downloadables
Providing patients with safe and high-quality therapy devices is our primary focus. Upon receipt of the device, in accordance with our repair and replacement process, we replace the sound abatement foam and associated air pathway blower with brand new parts. This replacement reinstates the two-year warranty. We will then thoroughly clean and decontaminate the device, update the firmware, test, and repackage it with a “refurbished” sticker to show that it is ready for use. By returning your original device, you can help to make sure that it can be repaired for future use by another patient.
DreamStation Go Instructional video
Changing and maintaining filters
Simple device operation
DreamStation Go assembly
Troubleshooting your DreamStation Go
The guidance below is intended to address some of the more common questions we receive about replacement devices. If you cannot find what you are looking for, contact your Durable Medical Equipment provider (DME) for additional support. To find a DME in your area, please reach out to your physician or insurance provider.
Cleaning your DreamStation Go
See “Cleaning and Maintenance” under Section 9 of the DreamStation Go User Manual. Before resuming therapy on your new or replacement machine, you or your equipment provider must visually inspect the following accessories for evidence of particulate contamination: If there is no evidence of particles on any of these components: If visible particles are evident on any of these components:
