Patients who have received a replacement device have the option to return their original affected device with the provided shipping label back to Philips Respironics. The affected device will be repaired, cleaned, and disinfected so it can be provided to another patient who is waiting on a replacement.
Returning your affected device to Philips Respironics is an important part of our remediation process. Please see below the instructions for returning your affected device to Philips Respironics.
Do not return your affected device until you have successfully setup your replacement device.
Do not discard any of the packaging material. You will use it to return your recalled device.
Additionally, please keep the following device components and accessories from your current device if applicable, you will need them to set-up your replacement device.
We appreciate your cooperation in this effort. If you have any questions, please contact us at 1-833-262-1871. You can also find answers to frequently asked questions (FAQs) on our patient information page.
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