Voluntary Recall Information

Philips Respironics Sleep and Respiratory Care devices

News and Updates > How to return your affected device

How to return your affected device

November 14, 2022

Patients who have received a replacement device have the option to return their original affected device with the provided shipping label back to Philips Respironics. The affected device will be repaired, cleaned, and disinfected so it can be provided to another patient who is waiting on a replacement. 


Returning your affected device to Philips Respironics is an important part of our remediation process. Please see below the instructions for returning your affected device to Philips Respironics.

Do not return your affected device until you have successfully setup your replacement device.

Do not discard any of the packaging material. You will use it to return your recalled device.
Additionally, please keep the following device components and accessories from your current device if applicable, you will need them to set-up your replacement device.

Humidifier (if applicable)

SD Card (if applicable)



Return instructions for your affected device


Package your old machine for return shipment

Using the packaging material that came with your replacement device, place your affected device in the shipping box provided. If applicable, please ensure your humidifier is empty of water.

Taping the return box

Tape the box after packaging is complete. The tape should be centered so equal amounts of tape extend down the sides of the shipping box as shown here. 

Applying the label to the return box

Peel the pre-paid label from its backing and attach it to the shipping box making sure you completely cover the original shipping label.

If you lost your pre-paid postage label or one was not included with your replacement device, please contact us at 1-833-262-1871.

Ensure the shipping box is securely taped and sealed to prevent it from breaking open during shipment.


Contact FedEx

  • Find the closest drop off location or schedule a pickup. 
  • You may also give the package to any FedEx driver making regular pick ups or deliveries.
  • Alternatively, you can take the package to an authorized FedEx shipping outlet. 
  • This return shipment is pre-paid, so there is no charge to you. 

Call FedEx (800) 463-3339

We appreciate your cooperation in this effort. If you have any questions, please contact us at 1-833-262-1871. You can also find answers to frequently asked questions (FAQs) on our patient information page.

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