News and Updates > Important information about patient prioritization
Originally posted: April 22, 2022
Updated: April 12, 2023
For US patients whose remediation is directly managed by Philips Respironics, data collected throughout the patient registration process is used to help to prioritize remediation of those patients potentially at higher risk.
If you registered a DreamStation or SystemOne device and have not yet received your replacement device, it may be because Philips Respironics is waiting for important information or consent from you. Without this information or consent, we cannot ship your replacement device.
More information can be found on the Patient Portal and if you experience any issues on the Patient Portal call 877-907-7508
Updating your device registration with additional demographic and health information does not guarantee that you will receive your device more quickly. However, as we collect the information that we need to fulfill your order, it will give us the opportunity to review and analyze all patients ready for remediation and determine which will receive their device first.
In addition to the prioritization of remediation of those patients at a potentially higher risk, a number of other factors must also be met including sufficient inventory availability and Philips Respironics’ receipt of necessary information required to transfer existing therapy settings to the replacement unit.
If you have already added prioritization information during your original registration or through the Patient Portal, you will not see the button to update your information. If the Patient Portal shows that your order has been placed, you cannot update your information.
If the Patient Portal does not show your order as being placed, and you do not see a button to update your information in the right column, please call 877-907-7508 to add your prioritization information if you hadn’t done so at the time of registration.
Please be prepared to enter your registration confirmation number or serial number and to validate your identity using your last name, zip code, and last 4 digits of your phone number. In addition, you will have the opportunity to update your demographic and health information to be used to prioritize device remediation including your age, related health conditions, OSA severity, pregnancy, occupation, if you’ve had a history of car accidents related to falling asleep while driving, if you’ve identified foam particulates in your affected device, and if you’ve used ozone for device cleaning purposes.
Chronic Respiratory Failure; history of COPD, asthma, or other chronic lung disease; history of myocardial infarction or cardiac arrest; history of chronic oxygen dependency; history of hospital discharge in the past 90 days; congestive heart failure; pulmonary hypertension; history of atrial or ventricular arrythmia; history of acute stroke or transient ischemic attack (TIA); mental disorder such as post-traumatic stress disorder (PTSD) and depression; malignant hypertension; history of organ transplant; epilepsy or seizures.
For US patients whose remediation is directly managed by Philips Respironics, data collected throughout the patient registration process is used to help to prioritize remediation of those patients potentially at higher risk. In addition to this prioritization, the shipment of replacement devices happens as sufficient inventory is available, and Philips Respironics has received the necessary information from patients and DMEs required to transfer existing therapy settings to the replacement unit.
Relative to other patients affected by the field corrective action, some patients’ health conditions may potentially place them at higher risk if sleep therapy is discontinued or if exposed to particulate breakdown. In the US, patients directly managed by Philips Respironics through the replacement process have the option to re-open their registration and identify health conditions, demographic information, occupational details, and device use conditions that may be used to assign a priority rating. Data collected as inputs include patient age, related health conditions, OSA severity, pregnancy, occupation associated with public safety, history of car accidents related to falling asleep while driving, positive identification of foam particulates, and usage of ozone for device cleaning purposes.