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Philips Respironics

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News and Updates > Important information about patient prioritization

Important information about patient prioritization

April 22, 2022
For US patients whose remediation is directly managed by Philips, data collected throughout the patient registration process will now be used to help to prioritize remediation of those patients potentially at higher risk.

When can I update my information to be prioritized?

 

In the US, Philips launched the patient portal and ability to update existing patient registration information at the end of February 2022. We will begin distributing devices based on prioritization in the coming weeks once prior registrants have been given an opportunity to update their registration information. For privacy reasons, please do not send Philips your personal health information through any forms of communication other than the patient portal when it is available. Registered patients will receive email notification once this portal is live.

Why can’t I see where to update my information for prioritization in the patient portal?

 

  • If you have already added prioritization information during your original registration or through the patient portal, you will not see the button to update your information. Please call 877-907-7508 to make changes. 

  • If the portal shows that your order has been placed, you do not need to update your information.

  • If the portal does not show your order as being placed, and you do not see a button to update your information in the right column, please call 877-907-7508 to update your information.  

What information will I need to have ready to update my registration information in the patient portal when it goes live?

 

When the patient portal becomes available, please be prepared to enter your registration confirmation number or serial number and to validate your identity using your last name, zip code, and last 4 digits of your phone number. In addition, you will have the opportunity to update your demographic and health information to be used to prioritize device remediation including your age, related health conditions, OSA severity, pregnancy, occupation, if you’ve had a history of car accidents related to falling asleep while driving,  if you’ve identified foam particulates in your affected device, and if you’ve used ozone for device cleaning purposes.

What are considered to be “related health conditions” for the patient prioritization process?

 

Chronic Respiratory Failure; history of COPD, asthma, or other chronic lung disease; history of myocardial infarction or cardiac arrest; history of chronic oxygen dependency; history of hospital discharge in the past 90 days; congestive heart failure; pulmonary hypertension; history of atrial or ventricular arrythmia; history of acute stroke or transient ischemic attack (TIA); mental disorder such as post-traumatic stress disorder (PTSD) and depression; malignant hypertension; history of organ transplant; epilepsy or seizures.

Now that you are prioritizing patients based on risk, does that mean I will receive my device faster?

 

Updating your device registration with additional demographic and health information does not guarantee that you will receive your device more quickly. However, as we collect the information that we need to fulfill your order, it will give us the opportunity to review and analyze all patients ready for remediation and determine which will receive their device first.

In addition to the prioritization of remediation of those patients at a potentially higher risk, a number of other factors must also be met including sufficient inventory availability and Philips’ receipt of necessary information from patients and DMEs required to transfer existing therapy settings to the replacement unit. 

 

We understand that waiting for news about when and how your device will be repaired or replaced can be frustrating. While we have already started to ship replacement devices in several markets, Philips is currently unable to confirm individual repair or replacement timeframes. The replacement process will take until approximately the end of 2022 for the vast majority of patients. 

How does Philips decide who is sent remediated DreamStation devices?

 

For US patients whose remediation is directly managed by Philips, data collected throughout the patient registration process will now be used to help to prioritize remediation of those patients potentially at higher risk. In addition to this prioritization, the shipment of replacement devices happens as sufficient inventory is available and Philips has received the necessary information from patients and DMEs required to transfer existing therapy settings to the replacement unit. (Available end of February) Please be sure to update your registration as we are collecting new information to assist with prioritization. 


While Philips cannot implement this prioritization outside of United States due to the remediation service model, we support homecare providers and other partners who wish to implement a similar strategy as needed for their affected patients.  As such, Philips has provided a detailed breakdown of the input variables to assist in any such efforts.


To date, Philips has been working to increase production capacity and ship replacement devices to our customers and patients as inventory becomes available. 

What information are you using to determine higher risk patients?

 

Relative to other patients affected by the field corrective action, some patients’ health conditions may potentially place them at higher risk if sleep therapy is discontinued or if exposed to particulate breakdown. In the US, patients directly managed by Philips through the replacement process will have the option to re-open their registration and identify health conditions, demographic information, occupational details, and device use conditions that may be used to assign a priority rating. Data collected as inputs include patient age,  related health conditions, OSA severity, pregnancy, occupation associated with public safety, history of car accidents related to falling asleep while driving, positive identification of foam particulates, and usage of ozone for device cleaning purposes. 

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