The Patient Portal: Why you should use it and what to expect

We wanted to remind you about our Patient Portal, why you should continue to visit it and how you can access it. 

While you may have already visited the Patient Portal, it’s important to regularly visit this site. This is because your status may have been updated or there may be important reminders for information needed to complete your order. Every patient is unique so the content you’ll see in the Patient Portal is tailored to you and the information you have given us. The prompts you may see include sharing prescription information or selecting a specific remediation option based on your affected device type. It is important to note that if there is action for you to take in the Patient Portal, we may be unable to move forward with your replacement device until you log in and take the appropriate action requested of you.

To use the Patient Portal, please be ready to enter your registration confirmation number or serial number. You will also need to confirm your identity using your last name, zip code, and the last 4 digits of your phone number you used to register your affected device. You can find the Patient Portal here.

As a reminder, once you have added your information in the Patient Portal, you cannot change it. Please note that the Patient Portal is for U.S. patients only. If you have trouble logging in, need to update contact information (such as your address, phone number or email) or cancel your order, please call 877-907-7508.