Quick tips to guide you through the remediation process
October 4, 2022
Register your device
Registering a device is the first step in the remediation process. If you have not yet registered your affected device, please do so on our website. If you are unsure on how to register a device, please watch our video guide.
Check the status of your device
Once your device has been registered, you can enter prioritization information and check the status of your replacement device on the Patient Portal.
Check your email regularly for updates
We send out regular email updates about the recall, and you can always check philips.com/src-update for the latest information. You'll also get emails from us with information about your replacement device status. If you aren't receiving email updates, please call 877-907-7508 and be sure to check your spam folder.
Understand how to clean your device
It is important to only use the cleaning methods approved for your device, as unapproved cleaning methods such as ozone may contribute to foam degradation. Ozone and UV light cleaning products are not currently approved cleaning methods for sleep apnea devices or masks and should not be used.
While we work to provide replacement devices as quickly as possible, we want to share the steps we are taking to ensure your replacement device is safe to use so you can be confident in your new device. Visit our replacement device safety information page to find out more.
Resources for your replacement DreamStation device
Clinical information has been made available to your care teams to help them make the best decision about your treatment plan. Since your physician knows your medical history, they are the most qualified person to determine the benefit or risk of staying on your therapy until you receive your replacement device. You can find all patient updates on our website.
What to expect next?
To deliver safe and effective therapy devices as quickly as possible, our plan is guided by patient needs, specifically the prescribed care established between patients and their doctors and fulfilledby Durable Medical Equipment (DME) providers. To learn more about the process, please click here.
We understand that waiting for news about when and how your device will be repaired or replaced can be frustrating and that timing is critical. We are working hard to complete this voluntary recall and will stay in communication with both you and your care team to share the most up-to-date information.
* This is a recall notification for the US only, and a field safety notice for the rest of the world. In the US, the recall notification has been classified by the FDA as a Class I recall. Devices authorized for repair and replacement include DreamStation CPAP and BiLevel devices, DreamStation ASV devices, and DreamStation ST/AVAPS devices.
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