News and Updates > Quick tips to guide you through the remediation process
October 4, 2022
Registering a device is the first step in the remediation process. If you have not yet registered your affected device, please do so on our website. If you are unsure on how to register a device, please watch our video guide.
Once your device has been registered, you can enter prioritization information and check the status of your replacement device on the Patient Portal.
We send out regular email updates about the recall, and you can always check philips.com/src-update for the latest information. You'll also get emails from us with information about your replacement device status. If you aren't receiving email updates, please call 877-907-7508 and be sure to check your spam folder.
It is important to only use the cleaning methods approved for your device, as unapproved cleaning methods such as ozone may contribute to foam degradation. Ozone and UV light cleaning products are not currently approved cleaning methods for sleep apnea devices or masks and should not be used. For detailed information about caring for your replacement device, please refer to the device's User Manual and Accessory Cleaning and Inspection Instructions. Please also refer to the FDA safety communication issued on February 27, 2020 titled “Ozone and UV light: Potential Risks associated with the use of ozone and ultraviolet (UV) light for cleaning CPAP machines and accessories.”
While we work to provide replacement devices as quickly as possible, we want to share the steps we are taking to ensure your replacement device is safe to use so you can be confident in your new device. Visit our replacement device safety information page to find out more.
You may receive a replacement device that is different from your original device. To make sure that you feel confident setting up your replacement device we have created instructions on how to set up, use, clean and maintain your replacement DreamStation, DreamStation Advanced or DreamStation2 device.
Clinical information has been made available to your care teams to help them make the best decision about your treatment plan. Since your physician knows your medical history, they are the most qualified person to determine the benefit or risk of staying on your therapy until you receive your replacement device. You can find all patient updates on our website.
To deliver safe and effective therapy devices as quickly as possible, our plan is guided by patient needs, specifically the prescribed care established between patients and their doctors and fulfilledby Durable Medical Equipment (DME) providers. To learn more about the process, please click here.
We understand that waiting for news about when and how your device will be repaired or replaced can be frustrating and that timing is critical. We are working hard to complete this voluntary recall and will stay in communication with both you and your care team to share the most up-to-date information.
* This is a recall notification for the US only, and a field safety notice for the rest of the world. In the US, the recall notification has been classified by the FDA as a Class I recall. Devices authorized for repair and replacement include DreamStation CPAP and BiLevel devices, DreamStation ASV devices, and DreamStation ST/AVAPS devices.
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