Voluntary Recall Information


Philips Respironics Sleep and Respiratory Care devices

If you haven't yet registered your device

News and Updates > Understand the steps we take to ensure the safety of your replacement CPAP or BiPAP device

Understand the steps we take to ensure the safety of your replacement CPAP or BiPAP device

December 14, 2022

While we work to provide replacement devices as quickly as possible, we want to share the steps we are taking to ensure your First Generation DreamStation replacement device is safe to use so you can be confident in your new device.

  • The differences between the polyester-based polyurethane (PE-PUR) sound abatement and the sound abatement foam used in new and recertified devices
  • How we replace the interior air pathway, including the blower and the foam
  • How the filter at the back end of your replacement device may change color naturally over time, and how often to replace it
  • How we assess affected devices and replace any external components that have been damaged, and do our best to correct cosmetic blemishes
  • How all remediated devices will include a label at the bottom showing REV (short for revision) 15 or higher. This indicates that the device has been remediated to include silicone foam.

Philips Respironics first-generation replacement device information
Icon showing open box

While affected devices contained a polyester-based polyurethane (PE-PUR) sound abatement foam component, the sound abatement foam in new and recertified CPAP, BiPAP and Trilogy devices is a silicone foam that has met all applicable industry testing standards, including particulate and Volatile Organic Compounds (VOCs) emissions testing.


This replacement reinstates the two-year warranty and your device’s manufacturing warranty has been adjusted to cover all labor and materials to repair your replacement device free of charge.

All remediated devices will include a label at the bottom showing REV15 or higher. This indicates that the device has been remediated to include silicone foam. 

Example product label showing remediation code

Product label example

Icon showing tools

Regular device cleaning and maintenance is important for your therapy

Icon showing phone

Need further assistance?

Please contact the Philips Customer Service team directly at 877-907-7508 for more assistance.

If you haven't yet registered your device

You are about to visit a Philips global content page

Continue

You are about to visit the Philips USA website.

I understand

You are about to visit a Philips global content page

Continue

You are about to visit the Philips USA website.

I understand

Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox.