Trilogy Remediation Update for Business Customers

We are excited to share that Philips is beginning the rework of affected Trilogy 100/200 devices at Philips Service Centers and designated remanufacturing sites. Initially, we will only be offering this service through Philips, and will continue to work to expand to additional Service Centers to accelerate remediation.

 

To help maintain continuity of patient therapy and remediate these devices as efficiently as possible, we need our business customers’ help to exchange Trilogy devices to Philips each month in order to reach 100% of patients over the next year. Assuming approximately 10% of our customers’ Trilogy devices are returned each month, we estimate that the remediation timeframe for devices will be approximately 4 weeks per device including ship time to and from Philips.

 

Based on the normal cadence of monthly patient visits and Philips’ capacity and lead-times, we project that the full remediation process for Trilogy 100/200 repair kits will take approximately 12-14 months to complete.

 

Thank you for your patience and trust throughout the remediation process. We will continue to provide updates to this process as they become available.