The solutions: end-to-end care transformation
In an ideal world, clinician workflows, operations, and patient care would all work together in harmony so that clinicians and administrators can have a clear view of demand and patient flows across all care settings. But the reality is often very different. Siloed departments, poor visibility across workflows, and a lack of clarity on patient status can create reoccurring issues. Philips’ advanced HealthSuite solutions can help close these gaps, including acute patient management, diagnostic informatics and virtual care. Let’s take two common pieces of customer feedback as examples:
- “In the wake of the pandemic, we’re struggling to make telehealth a permanent standard of care.”: Health systems are now expected to extend care beyond the walls of a single hospital or department. But to transform care delivery, providers need to not only consider implementing specific virtual care such as a Tele-ICU, but also redefine what it means to “see a clinician” and transform patients’ homes and communities into places to access care regularly. Philips works with leadership to understand enduring gaps, the patient population trying to be reached, and what area of telehealth would the organization benefit from most. This ranges from remote patient monitoring to track the health of their patients at home, to scalable, centralized acute telehealth solutions that extend critical care resources independent of a health facility’s location.
- “It’s difficult to unify staff, patients and departments across our system.”: Taking a holistic view of workflows – from scheduling, diagnosing, treating and beyond – allows for more effective use of staff’s time and equipment, ultimately allowing for greater focus on patients. But health systems face substantial difficulties in exchanging data at the micro and macro level – from devices to departments, from department to department, from hospital to hospital and even into patients' homes. Philips works with each health system to understand the cause behind the lack of visibility, helps foster a culture of collaboration, and strategizes how best to implement solutions that allow for this comprehensive view and provide continuous care and access to data across the health system.