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March 6, 2018

Northwell Health improves patient care and satisfaction with Philips integrated patient monitoring solutions

  • Advanced decision-support technology in ICU and ED helps largest New York health system enhance patient flow, capacity management and reduce mortality rate 
  • Patient satisfaction data from pilot program shows positive impact in the Emergency Department with use of Philips wearable biosensor

Amsterdam, the Netherlands and Las Vegas, NVRoyal Philips (NYSE: PHG; AEX: PHIA), a global leader in health technology, today announced that Northwell Health, New York State’s largest healthcare provider, has improved clinical outcomes and patient satisfaction collaborating with Philips  on a comprehensive IT strategy. Leveraging Philips Virtual Hospital Services portfolio – including eICU technology and a comprehensive Telestroke program – Northwell has seen a reduction in mortality in the ICU and improved access to life-saving stroke care, as well as increased patient satisfaction in the Emergency Department (ED) through a pilot program featuring the Philips IntelliVue Guardian with the wearable biosensor. 


Northwell has aligned the missions of both the IT and clinical departments, directing best practices and enterprise change management to show how health systems can leverage integrated technology to better manage patient populations by bringing people, data and insights together in new ways. Through its collaboration with Philips, Northwell Health has achieved impressive clinical results, and has expanded into new care areas and disease-specific treatments, bringing the health system’s vision of a virtual hospital to life.

We know that continual monitoring is critical to caregivers so they can detect early deterioration, and Northwell’s experience shows how innovative solutions enable hospitals to reach the quadruple aims of healthcare: Better clinical outcomes, lower costs and improved patient and caregiver satisfaction.

Carla Kriwet

CEO Connected Care & Health Informatics, Philips.

eICU program provides a comprehensive view for clinicians

Over the past five years, Philips and Northwell have partnered on the eICU program, which enables clinicians from a centralized telehealth center to support bedside care remotely for critically ill patients in the ICU. The initial two years were focused on collecting comparative benchmarked data from the ICUs to determine where remote tele-ICU implementation would be the most impactful. As part of the Philips virtual care enterprise software suite, Philips IntelliSpace eCareManager aggregates structured and unstructured data and integrates patient information from electronic health records (EHRs), providing Northwell with a comprehensive view of ICU units. 


Since implementing Philips eCareManager and the eICU program, as well as the TeleStroke program – which connects the telehealth center, stroke care teams, neurologists and ED clinicians to evaluate patients and manage care during the time-sensitive acute stroke phase –Northwell has seen the following results:

  • Reduced ICU mortality by up to 20 percent in units where eICU is implemented; 
  • Doubled the number of patients assessed and prescribed the life-saving clot-busting drug, tPA, in the ED; and 
  • Doubled organ donation referrals across the Northwell system by leveraging integrated analytics and clinical decision support tools.


“Our ultimate goal is to move from reactive to proactive care,” said Dr. Purna Prasad, Vice President & Chief Technology Officer, Northwell Health. “This is much easier said than done, and it’s difficult to be proactive when the full patient view isn’t easily accessible. Through partnering with Philips, we’ve been able to use technology to build on the resources we already have, like our top notch staff, and become more efficient – ultimately better serving our patient population and delivering better care.”

Patient satisfaction increases with use of wearable biosensor

Following the success of the eICU program, Northwell has recently extended its collaboration with Philips into other areas in the hospital, most recently partnering with Philips on a pilot program using Philips general care solution with the Philips IntelliVue Guardian and wearable biosensor in their Emergency Department. The wearable biosensor automatically and continuously measures heart rate, respiratory rate and posture, and detects falls. This data is then transmitted to the IntelliVue Guardian Software, which analyzes the data and notifies a clinician when there are signs of patient deterioration. Patient satisfaction data from the study shows the positive impact wearable technology has in this area. Key findings include:

  • 95 percent of patients rate the sensor as comfortable to wear on their chest;
  • 73 percent of patients feel better taken care of when wearing the sensor; and
  • 80 percent of patients consider the biosensor to be ‘innovative care’ [1].


“Across the hospital, from the emergency department to the ICU to the general ward, clinicians are attending to patients with a wide variety of monitoring needs,” said Carla Kriwet, CEO Connected Care & Health Informatics, Philips. “We know that continual monitoring is critical to caregivers so they can detect early deterioration, and Northwell’s experience shows how innovative solutions enable hospitals to reach the quadruple aims of healthcare: Better clinical outcomes, lower costs and improved patient and caregiver satisfaction.”


To learn more about Philips and Northwell’s partnership, visit this website to hear Carla Kriwet and Dr. Purna Prasad discuss the collaboration. Philips’ full suite of intelligent, integrated solutions will be showcased in booth #3812 at the 2018 Annual HIMSS Conference & Exhibition taking place March 5-9, 2018 at the Sands Expo in Las Vegas, NV. For more information on Philips’ presence at the event, please visit and follow @PhilipsLiveFrom for #HIMSS18 updates. 


[1] Based on the ratings of 56 patients who completed the patient feedback. 

About Royal Philips

Royal Philips (NYSE: PHG, AEX: PHIA) is a leading health technology company focused on improving people's health and enabling better outcomes across the health continuum from healthy living and prevention, to diagnosis, treatment and home care. Philips leverages advanced technology and deep clinical and consumer insights to deliver integrated solutions. Headquartered in the Netherlands, the company is a leader in diagnostic imaging, image-guided therapy, patient monitoring and health informatics, as well as in consumer health and home care. Philips' health technology portfolio generated 2017 sales of EUR 17.8 billion and employs approximately 74,000 employees with sales and services in more than 100 countries. News about Philips can be found at

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About Northwell Health

Northwell Health is New York State’s largest health care provider and private employer, with 23 hospitals, more than 650 outpatient facilities and nearly 15,000 affiliated physicians. We care for over two million people annually in the New York metro area and beyond, thanks to philanthropic support from our communities. Our 66,000 employees – 15,000-plus nurses and 4,000 employed doctors, including members of Northwell Health Physician Partners – are working to change health care for the better. We’re making breakthroughs in medicine at the Feinstein Institute for Medical Research. We're training the next generation of medical professionals at the visionary Donald and Barbara Zucker School of Medicine at Hofstra/Northwell and the Hofstra Northwell School of Graduate Nursing and Physician Assistant Studies. For information on our more than 100 medical specialties, visit

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Kathy O'Reilly

Kathy O'Reilly

Philips Global Press Office

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Silvie Casanova

Silvie Casanova

Philips North America

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