Voluntary Recall Information


Philips Respironics Sleep and Respiratory Care devices

Registration for affected CPAP and BiPAP devices in the US and Canada closed on December 31, 2024. As of July 1, 2025,  the US Patient Portal has reduced operations to a limited set of actions.

Information for patients

 

If you’re a patient in the United States and you’ve registered your device for remediation before registration closure on December 31, 2024, the US Patient Portal will allow you to complete the following actions:

 

  • Check the status of your replacement device order if your order has already been processed.
  • Modify your shipping address.
  • Print a shipping return label.

 

If you have questions on the closure of affected device registration or the US Patient Portal closure, please contact CPAPRecallClosure@philips.com and provide your name, phone number shipping address (we cannot accept P.O. boxes), affected device serial number and your specific question. Failure to provide this information could lead to delay in response.

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Ozone and UV light cleaning products are not currently approved cleaning methods for sleep apnea devices, ventilators, or masks and should not be used.

At Philips, patient safety and quality are at the heart of everything we do

Latest updates

Explained: The voluntary Philips Respironics sleep and respiratory care devices recall*

 

* This is a voluntary recall notification in the US and field safety notice in other countries

Explained: The Philips Respironics Consent Decree

April 4, 2024

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