Philips Respironics
DMEs and distributors

Contact and support for business customers


Available 8:30 AM - 6:00 PM EST

  • Online Repair and Replacement Requests for US Customers
  • US customers can request certain RAs through the e-store. 

Available 9:00 AM - 6:00 PM EST
Live chat with a customer service representative for the following topics:
  • Current Stock Status, Shipping Status, Backorder Release Date, General Inquiries
  • RA creation for Return to stock/pricing discrepancy requests
  • Please note: Orders will not be able to be placed via this channel.
  • Please use above links for Home Health Store or Order requests if sending electronically or call 800-345-6443.

*Live agent chat is for business customers and distributors only and is not available for patients.

Available 24/7
  • Virtual Assistant is backed by a chatbot and facilitates quick answers to common requests by selecting from a fixed menu of options.
  • Customers will need to provide their billing account number to Virtual Assistant when entering a query.
  • Support offered: Current Stock Status, Copy of Invoice, Repair Status, Warranty Status, Order/Shipping Status

*This virtual assistant is for business customers and distributors only and is not available for patients.

Certain products within our portfolio are no longer available.

Philips Home Health eStore
Online ordering for healthcare professionals, labs and DMEs

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Making your job easy and adding efficiencies to your business

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Save the most time with Quick Order
When you’re in a hurry, speed through to checkout with Quick Order – our fastest way to resupply

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Access more than just your order history
In addition to searching both your online and offline orders, you can track order status in real time with shipping confirmations

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Quick and easy returns and repair requests now online
Save time by submitting your requests online without having to call customer service

Resources and education

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Easy access to marketing content and resources from one place

Are you a Philips DME or home healthcare provider in the US? Philips has created My Philips for Professionals, a self-service environment to help you find what you need quickly and efficiently.

Online learning

Philips Learning Connection

The Philips Learning Connection, aggregates the most relevant continuing education, troubleshooting tips, and training materials to help you make the most of our solutions.​​


  • Self-guided product trainings
  • Troubleshooting tips
  • Clinical knowledge through continuing education ​

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