Support homepage

Philips Support

My Philips device does not respond to the remote

This might be because:

  • The Hold feature is activated. Deactivate the function by sliding the switch to OFF (Depending on model, the switch is located on the side or on the back of the device)
  • Connection to the remote control is loose. Make sure the cable to the remote control is firmly inserted into the CD OUT/REMOTE socket

The information on this page applies to the following models: EXP3481/07 , EXP3461/17 , EXP3481/17 . Click here to show more product numbers  ›

Other useful links

Need help with your product?

Contacting Philips

We're happy to help you

Looking for something else?

Discover all Philips Support options