Philips Support

I seem to have received a used OneBlade

Philips OneBlades are packaged in paper-based packaging, in order to reduce the impact that our products have on the planet.

Sometimes, paper dust or fibers can come loose from the packaging and stick to the product, giving the impression that the product has been used or has hair on it. These small fragments can be black or white and can resemble hair in some cases.

While this can be disturbing or surprising, the interior of the packaging is hygienic, and debris can be easily brushed or washed off with water.

Note: if you have received a OneBlade from a retailer and the packaging has already been opened or tampered with, please report this to the retailer as soon as possible.

The information on this page applies to the following models: QP1930/71, QP1930/74.

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