ProductsSupport

Healthy lifestyles start here. Sign up for updates

2 year warranty

Expert tips and inspiration

Support homepage

Philips Support

I copied pictures from my Memory Card and I saw an error (“Not supported” & “Decode image fail, bypass xx/xxx images”). What is this?

This error pops up if the PhotoFrame has detected an unsupported format of a particular photo or a corrupted photo and cannot process the image. This PhotoFrame supports JPG and BMP photos only.

  1. The error message will disappear within 9 seconds.
  2. Check the library on the PhotoFrame to identify the photograph.
  3. Once the photo is identified, please try to re-save it on the PC in a different format and rename the file.

The information on this page applies to the following models: SPF3403/G7 , SPF3473/G7 , SPF3402S/G7 . Click here to show more product numbers  ›

Looking for something else?

Discover all Philips Support options

Support Homepage
I copied pictures from my Memory Card and I saw an error (“Not supported” & “Decode image fail, bypass xx/xxx images”). What is this? | undefined