Philips warrants its products for a specific period of time after the first date of purchase. If the product is purchased in the USA, Philips North America LLC (USA) or, if the product is purchased in Canada, Philips Electronics Ltd., warrants this new product against defects in materials or workmanship for a period of two years from the date of purchase (as evidenced by a valid proof of purchase), and agrees to replace any defective product without charge. Philips will refund the purchase price if it is unable to provide replacement.
Parts that are subject to normal wear and tear, accessories, replacement batteries and consumables such as toothbrush heads, are not covered by the terms of this warranty.
IMPORTANT: This warranty does not cover damage resulting from accident, misuse or abuse, lack of reasonable care, the affixing of any attachment not provided with the product or loss of parts or subjecting the product to any but the specified voltage.
*NO RESPONSIBILITY IS ASSUMED FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES.
For more information and in order to obtain warranty service, simply go to www.philips.com/support.
NOTE: This warranty gives you specific legal rights, and you may also have other rights which vary from state to state, province to province or country to country. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion and limitations may not apply to you. This warranty is transferable.*Read enclosed instructions carefully.
The following table shows the warranty period for various Personal Care categories:
Personal Care
Men’s shaving & grooming
24 months
Women’s beauty
24 months
Sonicare toothbrushes & AirFloss*
24 months*
Light therapy / Wake-up lights
24 months
Toothbrush & shaving replacement heads
No warranty
Personal Care accessories
No warranty
* Philips Sonicare Power Up Toothbrushes and Philips One by Sonicare carry 12 months warranty. (Please check you user manual).
This warranty is in addition to your statutory warranty rights. Your statutory warranty rights are not restricted by this warranty from Philips. The repair of the device does not constitute a new warranty.
Extended warranty is available for some Philips products.
To qualify for an extended Philips warranty, register your product with your MyPhilips Account within 90 days after purchase.
Once registered, you will receive a confirmation email with details of your extended warranty.
Keep your receipt and the confirmation email safe as proof of the extended warranty.
The warranty for each new product begins on the date of purchase. The length of the warranty period varies depending on the product. Refer to the warranty period section to find out the specific duration for your product. A valid proof of purchase is required.
The Philips warranty applies when the product has been handled properly for its intended use as described in the instruction manual. Read the instruction manual carefully before installing or using the product.
Depending on your product and the defect, Philips will identify the best service option for you. For connected products, we recommend you back up your personal data before returning or discarding the product. Philips will not be responsible for the loss of such data.
Extended Warranty
Some Philips Personal Care Products are eligible for a discretionary extended warranty. In addition to the warranty period specified at the bottom of this page, you may be eligible for a free extended warranty if you register your product in your My Philips account within 90 days of purchase. Log in to your My Philips account and follow the product registration instructions within 90 days of the date of purchase to find out if your product is eligible.
The warranty does not cover the following:
Indirect or consequential damages, such as loss of time, loss of data, or loss of income. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.
Compensation for activities done by yourself, such as regular maintenance, installing firmware updates, or saving data.
The warranty does not apply:
If the proof of purchase, model number, serial number, or production date code on the product has been made illegible.
If the product was purchased as faulty stock.
If the defect is the result of abuse or excessive use outside the intended purpose.
If the defect is caused by environmental conditions, connecting peripherals, additional equipment, or accessories (including software) that are not in accordance with the user manual.
If the unit has been damaged, including but not limited to damage by animals, lightning, abnormal voltage, fire, natural disaster, transportation, or water (unless the user manual expressly states that the product may be rinsed).
For non-electrical parts, normal wear and tear, accessories, replacement batteries or replacement of consumable parts such as toothbrush heads.
If the product does not function properly because it was not originally designed for use in the country where the product is used, which may occur if you import the product.
If the product does not function properly due to problems with connection with service providers, such as for the internet.