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Frequently Asked Questions
Do you have a question about the usage of your product? Find the most frequently asked questions here.
- Will a software update fix my Philips TV issue? How can I tell if there is a later version of software for my Philips TV?
- What are the recommended operating and storage, humidity and temperature levels for my Philips product?
- How can I watch 3D movies?
- Where can I buy parts and accessories such as remotes, TV stands, etc. for my Philips product?
- How do I update my Philips TV, Home Audio or Home Video device?
- How can I program my Philips remote to work with my order devices?
- Can I use a VGA-HDMI cable to connect my PC (VGA OUT) to my Philips TV (HDMI IN)? How do I connect my PC to my Philips TV?
- Does my Philips device have the MediaConnect feature?
- I have neither picture nor sound after connecting. What should I do?
- When should I run the auto program feature on my Philips TV?
- Why doesn’t the picture fill the full screen when on my Philips TV?
- Why does my Philips HDTV take time to turn on?
- How do I output sound from my Philips TV to external audio devices such as Home Theaters, Soundbars, AV Receivers, etc.?
- Why does it take a long time to switch between High Definition and Standard Definition channels?
- How do I switch to the AV inputs on my Philips television to watch an accessory device (DVD player, Game System, VCR...)?
- Why is the picture on my Philips TV distorted (stretched out, short and fat, black bars on side or top, etc.)? Is there something I can do to make it better?
- What size bolts do I need to mount my PhilipsTV? What is the VESA pattern?
- Why am I getting a black and white picture?
- Why am I not getting audio from my Philips TV?
- How do I clean my Philips TV screen?
- How can I make JPEG images loop during playback on my Philips TV?
- Why does my Cable/Satellite/Set-Top Box remote not work when my Philips or Magnavox TV is turned on?
- Does my Philips television, home theater, or blu ray player support NETFLIX streaming over the internet?
- How can I view output from my computer on my Philips TV? I see an error message stating "Change resolution" on the TV.
- Does my Philips TV have a VGA and audio PC connection?
- How do I add off-air channels that were not picked up during auto-programming of my Philips TV using an antenna connection?
- When I connect my Philips TV to a home theater the audio and video are not in sync.
- What apps or internet services does my Philips television support?
Troubleshooting
Is your product not working as it should? Find the solution here.
- Apps (1)
- Internet and Smart TV (1)
Manuals & Documentation
- User manual PDF file, 15.2 MB
November 5, 2013 - User manual PDF file, 14.8 MB
November 5, 2013 - User manual PDF file, 15.0 MB
November 5, 2013 - TV energy guide - USA PDF file, 354.0 kB
December 23, 2021 - Quick start guide PDF file, 6.8 MB
August 27, 2013 - Leaflet Version: 2.2.2
PDF file, 1.5 MB
March 14, 2014 - Quick start guide PDF file, 6.8 MB
August 27, 2013 - Quick start guide PDF file, 6.8 MB
August 27, 2013
Software & drivers
- Download fileEnd Users License Agreement file
February 10, 2016 - Download fileSoftware Upgrade version: v2.05
ZIP file, 3.7 MB
October 2, 2013 - Download fileSoftware Upgrade version: v2.05
ZIP file, 3.7 MB
October 2, 2013
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