Frequently Asked Questions

Top-10 FAQs Top 10 FAQs

• Does the player support all kinds of MKV files?
• Why does the Blu-Ray player keep ejecting the disc?
• How do I select resolution?
• What is the Blu-ray technology?
• Why should I upgrade from DVD to Blu-ray?
• Is Blu-ray backwards compatible with DVD?
• I forgot my password
• The dispay says load and the tray won't open
• What can I play on my Blu-ray player?
• How to display files inside a USB flash drive or a portable hard disc in the same sequence as I see them on a computer?

Before you buy (7)

• Does the player support all kinds of MKV files?
• Why does the Blu-Ray player keep ejecting the disc?
• How do I select resolution?
• What is the Blu-ray technology?
• Why should I upgrade from DVD to Blu-ray?
• Is Blu-ray backwards compatible with DVD?
• I forgot my password

Getting started (1)

• The dispay says load and the tray won't open

Use and Learn (6)

• What can I play on my Blu-ray player?
• How to display files inside a USB flash drive or a portable hard disc in the same sequence as I see them on a computer?
• How to play or view media files on a portable hard disc drive (HDD)?
• No HDMI video output.
• I cannot select the 1080p resolution or the 1080p selection in the menu is grayed out.
• Why do blu-ray discs take some time to load?

Apps (1)

• What is the activation code for Philips SimplyShare App?

Software and firmware (3)

• Does the set support DVD-RAM
• What do I need to prepare for upgrading the software of the player?
• How can I check the Firmware version

Tips and Tricks (2)

• Why is the sound muted for around 2 seconds at the beginning of AVI video playback?
• The disc inside the device is automatically played when I switch on the device by pressing the power on button. What should I do if I don’t want the disc to be automatically played?

Troubleshooting (2)

• What should I do if my player doesn’t play a .MKV file?
• Which audio formats can I select?

Parts and Accessories (1)

• I cannot find my DVD player in the list of the remote codes