1
0

Shopping cart

There are currently no items in your shopping cart.

    Philips Support

    Runtime error message when using Musicmatch Jukebox

    Updated on 2017-02-28

    Receiving a Runtime Error could indicate corruption in the Musicmatch Jukebox configuration. Please do the following:

    1. Double-click “My Computer”

    2. Double-click “Control Panel”

    3. Double-click “Add/Remove Programs”

    4. Select “Musicmatch Jukebox”

    5. Click the “Add/Remove” button

    6. Select “Yes” if you are asked to verify that you want to remove any shared files

    7. Open Windows Explorer

    8. Navigate to the Musicmatch Jukebox directory (typically “C:\Program Files\MusicMatch\MusicMatch Jukebox”)

    9. Select the files (but not the folders) in the Musicmatch Jukebox directory

    10. Press “Delete” on your keyboard

    11. Select “Yes” if you are asked to verify that you want to remove the selected files

    12. Reinstall Musicmatch Jukebox

    13. Reboot your PC

    Contact Philips

    We are happy to help you

    Looking for something else?

    Discover all Philips Support options

    Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox.