Shopping cart

There are currently no items in your shopping cart.

    Philips Support

    Cannot install my Philips PSA player

    Published on 2017-03-01
    1. Always install the software first before hooking up the player to your PC. Do this by inserting the installation CD into the CD ROM drive. The installation menu will appear automatically.
    2. On the installation menu, select your preferred language and product. The necessary applications will be installed by following the instructions on your PC.
    3. With the older version of the installation CD on the installation menu select INSTALL MUSICMATCH SPECIALLY DESIGNED FOR PSA PLAYER to install MUSICMATCH® JUKEBOX.
      With the latest version of the installation CD the welcome screen will pop up. Click NEXT to advance to the next pages until you reach the INSTALL SOFTWARE page to start the installation of the Device and Music Manager Software. Follow the instructions on screen to complete the installation. Click YES on the screen to restart your computer when prompted, the software is now installed.
    4. Hook up your PSA player to the computer via the USB connector using the supplied USB cable.
    5. The unit will be recognized as a USB Mass Storage Class device and listed as REMOVABLE DISK in Windows Explorer automatically. You may now launch MUSICMATCH® JUKEBOX and use the software to transfer your favorite music and enjoy them on your PSA player.

    TIP: You may need to refresh Windows Explorer, in case the computer failed to detect your PSA player for the first time. Click on the View pull-down menu and select Refresh.

    In some cases during the installation of driver on Windows 98 SE with the older version of the installation CD, the Windows ADD NEW HARDWARE WIZARD may pop up. Please follow the instruction below to complete the installation.

    1. Click NEXT and follow the screen instructions to search for the best driver.
    2. Select the option SPECIFY A LOCATION and click on BROWSE to choose the path where you have installed the software (The default location is c:\Program file\Philips\PSADMM\).
    3. Press NEXT and follow the screen instructions to complete the installation.
    Looking for something else?

    Discover all Philips Support options

    Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox.