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Subscription Support

Find answers for your questions about subscriptions on Philips.com

Frequently asked questions

General
General
Payment

How can I pay for my subscription?

We accept all major debit and credit cards such as Visa, MasterCard and American Express. You can find out which cards are accepted during checkout.

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How do I update my payment method?

1. Log into your account

2. Click “Personal details” and edit your details

3. Click “Change Payment method” and update your payment method

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How do I view my invoice?

1. Log into your account

2. Click “Billing details” and download your invoices

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Delivery

How do I update my shipping address?

1. Log into your account

2. Click “Personal details” and edit your shipping address

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MyPhilips Account

Where do I check and update my personal information?

1. Log into your account

2. Click “Personal details” and edit your detailsContact us for any other questions or concerns.

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Sonicare Subscriptions
Sonicare Subscriptions
Brush Head Subscription

How often are my Sonicare brush heads delivered?

As part of your subscription plan, you will receive a new brush head every 3 months.

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What happens if I need a brush head delivered before my next replenishment cycle?

1. Log into your account

2. Click “Advance your next replenishment shipment’’ and follow the steps

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What happens if I need to postpone my next brush head shipment?

1. Log into your account

2. Click “Postpone next shipment’’ and follow the steps

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How do I cancel my Sonicare Brush Head Subscription?

You can cancel your subscription at any time. We recommend that you cancel your subscription at least 2 days prior to your next payment date to avoid incurring additional costs.

To cancel your subscription, perform the following actions:
1. Log into your account

2. Click “Cancel my subscription’’ and follow the steps

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What if my Sonicare Brush Head breaks during the subscription term?

If you have any problems with your Philips Sonicare products, please contact us.

Philips does not take responsibility for loss, theft, or damage to the brush head.

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Can I return my Sonicare brush head?

You can return unopened brush heads with original packaging 30 days of receipt for a full refund of the product cost, minus any discount applied at the time of purchase.

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Can I change My Sonicare Brush head in my Philips subscription?

You will need to cancel your subscription and purchase a new one with the brush head of your choice.

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OneBlade Subscriptions
OneBlade Subscriptions
Handle Subscription

How does the OneBlade plan work?

Philips OneBlade subscription makes your grooming routine as easy and convenient as possible.

Kick-off your subscription with a OneBlade Starter Kit, inclusive of a rechargeable OneBlade device, a new blade, and three click-on stubble combs.

Then, based on your grooming routine, pick a blade delivery frequency that is right for you.

Once enrolled in the subscription, your credit card will automatically be charged prior to each order being shipped. Replacement blades will only be shipped after payment has been received.

Delivery of blades is always free, and you can cancel or modify your subscription at any time.

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Why is OneBlade unique?

The Philips Norelco OneBlade has a revolutionary new technology designed for facial styling and body grooming. It can trim, edge and shave any length of hair. Its dual protection system – a glide coating combined with rounded tips – makes shaving easier and more comfortable. Its shaving technology features a fast-moving cutter (200x per second) so it's efficient even on longer hairs.

The blades are designed for lasting performance. Your OneBlade is equipped with a blade wear indicator. When the silver part of the blade head turns green or starts pulling your hair, it's an indication that it needs to be replaced (each blade lasts up to four months, actual results may vary based on your routine). Replacement is easy and hassle-free.

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Can I use OneBlade for both face and body?

Absolutely, so you can forget about using multiple tools.

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How do I cancel my subscription?

You can cancel your subscription at any time.

Log into your account

Click “Cancel my subscription’’ and follow the steps

You will receive instructions by email on how to return your product free of charge. The cancellation process can differ based on how long you have had your Philips OneBlade device.

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What happens if I cancel my subscription before the 30-day period has ended?

Within the first 30 days of your subscription, you can return your product for a full refund.

You must cancel your subscription to start this process:

Log into your account

Click “Cancel my subscription’’ and follow the steps

You will receive instructions by email on how to return your product free of charge.

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What happens if I cancel my subscription after the 30-day period has ended?

If you cancel your subscription after the 30-day period, new blades will no longer be delivered and you will not be charged further.

To cancel your subscription, perform the following actions:

Log into your account

Click “Cancel my subscription’’ and follow the steps

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I created my subscription plan. Did I activate OneBlade subscription now?

Once your payment is completed, your subscription is active.

Need more blades? You can always change the shipment frequency to make it fit your personal needs:

Log into your account

Click “Modify subscription” and follow the steps

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Blade Subscription

How does the OneBlade subscription work?

Philips OneBlade subscription makes your grooming routine as easy and convenient as possible.

Based on your grooming routine, pick a blade delivery frequency that is right for you!

Once enrolled in the subscription, your credit card will automatically be charged prior to each order being shipped. This will continue until you cancel the subscription in your account. Replacement blades will only be shipped after payment has been received.

Delivery of blades is always free, and you can cancel or modify your subscription at any time.

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When should I replace my OneBlade blade?

The blades are designed for lasting performance. Your OneBlade is equipped with a blade wear indicator. When the silver part of the blade head turns green or starts pulling your hair, it's an indication that it needs to be replaced (each blade lasts up to four months, actual results may vary based on your routine). Replacement is easy and hassle-free.

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Can I use my “sign up” voucher code for the blade subscription?

Yes you can. Once you sign up and receive your $10 discount voucher code, you can use it to start a 2-blade (QP220/80) subscription with your preferred frequency (only redeemable on the first order).

Simply apply your voucher code at the checkout and enjoy your discount.

The $10 voucher is a one-off saving and only redeemable with your first order. The voucher is applied to the manufacturer’s suggested retail price, before the 20% subscription discount is applied.

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How do I cancel my subscription?

You can cancel your subscription at any time.

1. Log into your account

2. Click “Cancel my subscription’’ and follow the steps

You will receive instructions by email on how to return your product free of charge. The cancellation process can differ based on how long you have had your Philips OneBlade device.

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What happens if I need a blade delivered before my next shipment cycle?

1. Log into your account

2. Click “Advance your next replenishment shipment’’ and follow the steps

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What happens if I need to postpone my next blade shipment?

1. Log into your account

2. Click “Postpone next shipment’’ and follow the steps

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What happens if I need to change frequency of blade shipment?

1. Log into your account

2. Click “Change frequency” and follow the steps

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I created my subscription plan. Did I activate OneBlade subscription now?

Once your payment is completed, your subscription is active.
Need more blades? You can always change the shipment frequency to make it fit your personal needs:

1. Log into your account

2. Click “Modify subscription” and follow the steps

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Online shop
Online shop
Online shop

How do I get support for the Online Store?

On this FAQ page you'll only find answers about subscriptions. If you have enquiries related to the Philips Online Store, we recommend visiting our dedicated Online Store FAQ page.

Online Store FAQ

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Frequently asked questions

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Delivery

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MyPhilips Account

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Brush Head Subscription

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Handle Subscription

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Blade Subscription

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