My Philips SmartClean system is not working properly If your Philips SmartClean system is not cleaning or charging your Philips Shaver, please read our advice below to troubleshoot this problem yourself. Unit is unplugged Your Philips SmartClean station needs to be plugged in to work. Always check if the device is connected to an electric socket before turning it on. Cartridge is empty If the arrow symbol on your SmartClean unit is lighting up, this means that the cartridge with the SmartClean cleaning solution needs to be replaced. Please replace the cartridge, by opening the bottom section of the SmartClean system. To find out more about replacing your SmartClean cartridge refer to your user manual. Play Pause Unit needs to be reset If the SmartClean device is still not working, we recommend to restart it. Simply unplug the device from the power outlet, wait for 10 seconds and plug it back in. If you are still not satisfied with the performance of your SmartClean system then please contact us for further help.