Try doing a soft reset:

• Insert a small pin or other sharp object into the reset hole located on the back of the player
• Hold until the player shuts down

Note: Your songs and data will not be lost or corrupted by a soft reset. Update your player’s firmware to the latest version to reduce the chance of future hang-ups. See “How do I upgrade my GoGear with the latest firmware?” for instructions.

The information on this page applies to the following models: SA9200/37 , SA9200/17 .