Philips NorelcoSensoTouch 3D RQ12 Shaving unit

Hi there, Thank you for sharing this feedback with us. We regret learning about your negative experience with one of our Philips shaving heads. This is not the experience we wish you had. For optimal performance, the shaver heads must be changed every 12 months. We would want to help you even more in this situation. Please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact. Hope to speak to you soon! Best regards, Philips Consumer Care

Hi, Thanks for your review, we are sorry to hear that your shaver is not holding it's charge successfully, how disappointing. We'd be more than happy to help you with this issue! Could you firstly fully charge the appliance as stated in the user guide. If the issue persists after a full charge, make sure the unit is cleaned thoroughly, as hair or debris that is stuck in the device can interfere with the general performance. We hope these tips help. If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook (facebook.com/philips) and Twitter (@philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further. Hope to speak to you soon! Kind regards, Philips Consumer Care

Hi Robert, Thank you for your review. We are sorry to hear your shaving unit does not seem to stay in place. Please make sure that the attachment is assembled properly. We'd like you to have a pleasant shaving experience, therefore please contact us via social media and tell us more about the issue, so that we can best assist you. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further. Hope to speak to you soon!