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    Philips Support

    No sound is coming from my Philips Avent Baby monitor

    Published on 2019-01-24

    Is the sound of your Philips Avent baby monitor not working? Or you do not hear your baby using the Philips Avent Baby monitor? Use these possible causes and solutions to try and solve this yourself.

    Parent unit volume is too low or on mute

    Press the + button to increase the volume of the parent unit of your Philips Avent baby monitor. You will see the current volume level on the display after pressing the + button. The parent unit beeps at every volume step. At maximum volume, the parent unit beeps twice.

    philips avent baby monitor volume increase button

    Microphone sensitivity level is too low

    Increase the microphone sensitivity level of the baby unit of your Philips Avent Baby monitor, by following below steps:

    1. Select Sensitivity in the menu of your baby unit with the + and - buttons and press the OK button to confirm
    2. Press the + button to increase the sensitivity level as desired
    3. Press the OK button to confirm your settings

    Units are out of range

    The operating range is 330 meters/1000 feet outdoors and up to 50 meters/150 feet indoors. The operating range of the Philips Avent Baby monitor varies depending on the surroundings that cause interference.

    Place the units next to each other and test again. If this works, we advise you to decrease the range between the baby unit and parent unit.

    A software error occured

    When the system is malfunctioning you can try a to reset your Philips Avent baby monitor by following below steps. Your personal settings such as user mode, video, sound or lullaby selection will not be lost after the reset.

    1. Turn off the parent unit
    2. Press and hold the - button
    3. Turn on the parent unit while holding the - button

    If this did not solve the issue, please contact us for further assistance.

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