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    Philips Support

    My Philips Jukebox does not play some DRM files

    Published on 2017-02-28

    This could be due to the Digital Rights Management in the purchased file.

    • Make sure the software of the store where the file is purchased is running. The first time you run the file a connection to the Internet might be needed.
    • The rights in the file are often managed by Microsoft Windows Media Player. Try to play these files with the Media Player before transferring to the portable player.
    • Try using the application from your music service to transfer those tracks
    • If the track cannot be transferred please try to download another copy from the provider

    Note: When you have a file that was downloaded from another player onto your computer it could be that these files will not play.

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