There is nothing to worry about. This is the normal procedure if you upgrade from a relatively older Firmware version to the latest one. Just follow these steps to go to recovery mode:

1. Back up the music and data files on your player to the computer.
2. Disconnect your player.
3. Press and hold the play/pause key and immediately connect the player to the computers USB port.
4. Keep holding the play/pause key until the next screen appears. Press “start” to upgrade the Firmware.

The information on this page applies to the following models: KEY014/17 .