0

Shopping cart

There are currently no items in your shopping cart.

    Philips Support

    I cannot connect my Philips Air Purifier with the App

    Published on 23 April 2024
    If you are unable to connect your Philips Air Purifier to the App, please find out more in the following article.
    The information below does not apply to AC065x. If you own a AC065x model of air purifier, please see the section below "AC065x does not connect to the App".
    There can be several reasons causing Wi-Fi connection failure between your Philips Air Purifier and smartphone. Check the steps below to solve this.
    1. Please ensure your smartphone is connected to a 2.4GHz (home) Wi-Fi, and not to 5GHz Wi-Fi or public Wi-Fi. To pair up successfully, we suggest turning off your mobile data before pairing up.
    2. Check if the “PHILIPS Setup” is on the Wi-Fi list of your smartphone (indicated in the image below) when the appliance is ready for pairing up. If “PHILIPS Setup” is missing, it is a hardware issue, please contact us. More details about Wi-Fi indicator status of your appliance, please refer to User Manual specific to your model.
    3. Make sure your smartphone is connected to your home Wi-Fi, not “PHILIPS Setup”. If your smartphone is connected to "PHILIPS Setup ", please manually switch your smartphone's connected Wi-Fi from " PHILIPS Setup" to your home Wi-Fi at the beginning of pairing.
    4. Ensure to enable the following permissions: "Camera", "Locate", "Storage", "Bluetooth", and "Local Network" on your smartphone.
    5. Check if you have entered the correct Wi-Fi password. The password is case-sensitive and has 63 character restriction limit. Special symbols are not accepted.
    6. Ensure the network name of your home Wi-Fi is correct. The network name is case-sensitive.
    7. Turn off the VPN on your smartphone if you are using it.
    8. If your router has set the whitelist to block the pairing, please disable the whitelist of your router to ensure success on pairing.
    9. Please keep both your Philips Air Purifier and smartphone within 10 meters of the router. 
    10. Ensure the App has been updated to the up-to-date version.
    11. Other electronic devices, sparkling light sources, or signal stations might interrupt the Wi-Fi connection. Ensure that your Philips Air Purifier is away from this kind of source and try to pair the air purifier with the Wi-Fi again.
    Smartphone Wi-Fi list
    The information below only applies to AC0650. If you own a different model of air purifier, please see the section above "The device is not connected to the Wi-Fi properly".

    The device is not connected to Wi-Fi properly
    Several possible reasons for Wi-Fi connection failure between your AC0650 and smartphone. Check the following steps to solve.
    1. Please ensure your smartphone is connected to a 2.4GHz (home) Wi-Fi, and not to 5GHz Wi-Fi or public Wi-Fi. 
    2. Ensure to enable the following permissions: "Camera", "Locate", "Storage", "Bluetooth", and "Local Network" on your smartphone.
    3. Check if you have entered the correct Wi-Fi password. The password is case-sensitive and has 63 words length restriction. Special symbols are not accepted.
    4. Ensure the network name of your home Wi-Fi is correct. The network name is case-sensitive.
    5. Please ensure you log in to your Philips Account. You can log in before or during Wi-Fi connection setup. 
    6. Turn off VPN on your smartphone if you are using it.
    7. If your router has set the whitelist/blacklist to block the pairing, please disable the whitelist/blacklist of your router to ensure success on pairing.
    8. Please keep both your Philips Air Purifier and smartphone within 10 meters of the router. 
    9. Ensure the App has been updated to the up-to-date version.
    10. Other electronic devices, sparkling light sources, or signal stations might interrupt the Wi-Fi connection. Ensure that your Philips Air Purifier is away from this kind of source and try to pair the air purifier with the Wi-Fi again. 
    If you have previously connected to the app and attempted to set up a Wi-Fi connection with a second Philips account to the same device, it is essential to perform a Factory Reset before starting the Wi-Fi connection process again. Here are the steps to follow for a Factory Reset:
    • Press and hold the "Power on" button and "mode switch" button together for 10 seconds until you hear a beep. 
    • If the above steps do not help resolve the Wi-Fi connection issue, you can also try performing a Factory Reset.
    If the previous steps do not resolve the issue, please check the App for additional Wi-Fi information or contact us for further assistance.
     
    Contact Philips

    We are happy to help you

    Looking for something else?

    Discover all Philips Support options

    Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox.