I cannot pair my Lumea with the Philips Lumea app

Your Lumea needs to be within 1 meter (3 feet) of your phone to establish and maintain a Bluetooth connection. Keep both your phone and your Lumea device close to each other.

Connect your Lumea to the power outlet using the cable provided. Turn on your Lumea and put it into pairing mode. To do this, hold down the flash button (1) and keep it held down while you press the power button (2). The indicator light on your Lumea will flash blue when it's in pairing mode.

The Lumea app needs access to Bluetooth to connect. You will be prompted to provide permission when pairing in the app, but you can also follow the steps below to provide the required access.

iOS: open your phone's settings menu, select Privacy & Security, then tap Bluetooth. Allow Bluetooth access for the Philips Lumea app.

Android: open your phone's settings menu, tap Apps, then choose the Philips Lumea App from the menu. Tap permissions, and grant the app access to Nearby devices, Bluetooth and (if available) Location.

These permissions are required in order for the Lumea app to locate and connect with your IPL device. Refer to the Privacy Policy for details.

If you Lumea is visible as a paired device on your phone's Bluetooth menu, unpairing/forgetting it will enable you to restart the pairing process. This is also necessary if you have a new phone, because your Lumea can only be paired with one phone at a time.

To forgot or unpair your Lumea, select it from the Bluetooth menu on your phone, and tap “Forget” or “Unpair”.

The Lumea app may be installed incorrectly, or you may need to install the latest version. Uninstall the app from your phone, and redownload it from the App Store or Google Play Store.

To reset Bluetooth on your Philips Lumea, hold down the power button for at least 10 seconds. The Bluetooth indicator light will flash blue when the reset is complete.

After completing this step, you will need to unpair your Lumea in your phone's Bluetooth settings before trying to connect.

If you have more questions, contact us for further support.