Click “Billing details” and download your invoices
What happens to my subscription after the minimum term?
Your subscription for brush heads will continue even after the minimum term (example: 12 months) has finished for the Philips Sonicare Starter Kit package. You must cancel the subscription if you no longer wish to continue.
Click “Postpone next shipment’’ and follow the steps
What if I have any issues or questions about my Philips Sonicare product while I’m still paying for it?
Your Philips Sonicare toothbrush handles comes with a 2-year warranty as soon as you start your subscription. If you find any defects due to faulty materials or workmanship within your subscription period, we will replace the Philips Sonicare toothbrush handle free of charge.
You can contact us for questions about your Philips Sonicare products.
How do I cancel my subscription? And what happens?
Click “Cancel my subscription’’ and follow the steps
You will receive instructions by email on how to return your product free of charge. The cancellation process can differ based on how long you have had your Philips Sonicare Toothbrush handle
What happens if I miss a payment?
If you fail to make payments for 2 consecutive months, we will send you a notice of default. You must pay any outstanding balance immediately*.
In the event of a failed payment and notice of default, you can use this link to pay the balance payment or log onto the My Account Page and utilize the payment button. Until you make this payment, your subscription will be paused.