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Your Starter Kit includes:
Your subscription for brush heads will continue even after the minimum term (example: 12 months) has finished for the Philips Sonicare Starter Kit package. You must cancel the subscription if you no longer wish to continue.
To cancel your subscription:
Your Philips Sonicare toothbrush handles comes with a 2-year warranty as soon as you start your subscription. If you find any defects due to faulty materials or workmanship within your subscription period, we will replace the Philips Sonicare toothbrush handle free of charge.
You can contact us for questions about your Philips Sonicare products.
You can cancel your subscription at any time.
You will receive instructions by email on how to return your product free of charge. The cancellation process can differ based on how long you have had your Philips Sonicare Toothbrush handle
Within the first 90 days of your subscription, you can return your product for a full refund.
You must cancel your subscription to start this process:
You will receive instructions by email on how to return your product free of charge.
If you cancel your subscription after the 90-day period, one of the following situations can apply:
To cancel your subscription, perform the following actions:
You will receive instructions by email on how to return your product free of charge. The cancellation process can differ based on how long you have had your Philips Sonicare Toothbrush handle
If you fail to make payments for 2 consecutive months, we will send you a notice of default. You must pay any outstanding balance immediately*.
In the event of a failed payment and notice of default, you can use this link to pay the balance payment or log onto the My Account Page and utilize the payment button. Until you make this payment, your subscription will be paused.
*See Terms & Conditions for additional information.