Frequently Asked Questions How long does firmware update of the Philips player take? Usually the update of your Philips MP3 player will take a few minutes. In some cases, firmware update may take a longer time than you expect (for example, 15 minutes). General information Wait until the pop-box box with the message “Your Device has been updated with the latest firmware available” is shown. Important: Do not disconnect the device from the computer during the update. Otherwise, irreversible damage would be done to the device.