2 year warranty
If the instructions below don’t help, please contact us or click here to submit an online warranty request so we may support you obtain a replacement device. All Sonicare toothbrushes and flossers come backed with a 2-year warranty.
Depending on your model, you can charge your Philips Sonicare toothbrush differently. Ensure you use the original charger that came with your toothbrush. Not all Sonicare chargers are compatible with others. The charger might be a USB-A connector that requires a wall adaptor (not included).
The information on this page applies to the following models: HX7413/07, HX7410/10, HX9994/11. Click here to show more product numbers ›
How do I enable or disable the pressure sensor on my Sonicare?
Can I use my Sonicare charger with other toothbrushes?
What are the brushing modes for my Sonicare toothbrush?
How do I charge my Sonicare toothbrush?
How does the pressure sensor feedback work on my Sonicare toothbrush?
What do the symbols on my Sonicare toothbrush mean?
Which brush head fits my Sonicare toothbrush?
How do I register my Sonicare toothbrush?
Can I replace the battery of my Sonicare toothbrush?
In which countries is the Sonicare app available?
Why does my Philips Sonicare app requires permissions
How do I use my Sonicare UV Sanitizer?
How do I change the intensity settings on my Sonicare toothbrush?
Which devices are compatible with the Sonicare App / Sonicare for Kids App?
How to clean my Philips Sonicare toothbrush?
How do I connect my toothbrush to the Sonicare app?
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