Philips Sonicare Essence+Sonic electric toothbrush

Hello, we are sorry that you are not satisfied with the battery life of your Essence+. We understand how inconvenient this can be. It can take up to 24 hours before your Philips Sonicare toothbrush is fully charged. Especially when used for the first time, we advise to leave it to charge enough time before use it. When fully charge, it can last up to 10 days, depending on the daily usage. To avoid an empty battery, you can leave the toothbrush on the charger between brushings. If you have any questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.

Hi there, thank you for sharing your experience with the Sonicare. We're sorry to hear that your toothbrush isn't working properly. For assistance, feel free to get in touch via social media. We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.

Hello, Thank you for sharing your feedback, and we're very sorry to hear about your experience. Our Philips Sonicare Essence+ comes with a two-year warranty, plus an additional six months if the product is registered. Your complete satisfaction is extremely important to us and we would like to learn more about your issue. At your earliest convenience, please get in touch with us to speak with a Consumer Care representative so that we may quickly address this issue (reference this review). 24/7 Live Chat: https://ch-017-ind.us.caas.hosted-inin.com/Philips/66/NoDefault/?provider=philips&language=en&country=US&group=PERSONAL_CARE_GR&category=TOOTHBRUSHES_CA&sub-category=PARAM_SUBCAT&ctn=PARAM_CTN 1-800-682-7664 Monday – Saturday: 9:00 AM – 9:00 PM ET Sunday: 9:00 am – 6:00 PM ET Excluding Major Holidays We look forward to hearing from you.