Philips Support

My Philips Sonicare AirFloss is not turning on

Published on 2020-03-17

If your Philips Sonicare AirFloss is not turning on, below you will find a couple solutions that you can try yourself.

Turn the power button on: Press the power button to ensure your Sonicare AirFloss is on.
Place it on the charger: If your AirFloss is still not turning on, you can try charging the device by plugging the charger into a live outlet and place your AirFloss on the charger.

Charging process:
* 1 green LED: 33% charged
* 2 green LED: 66% charged
* 3 green LED: 100% charged

Note: If you are using your Sonicare AirFloss for the first time, ensure that it is charged for 24 hours.

Note: When the charge indicators flash yellow, the battery is low and needs to be recharged (fewer than 3 uses left).

Did above solutions not solve the issue? Please contact us for further assistance.