My Philips Sonicare AirFloss is not turning on
Updated on 2020-03-17
If your Philips Sonicare AirFloss is not turning on, below you will find a couple solutions that you can try yourself.
Turn the power button on
- Press the power button to ensure your Sonicare AirFloss is on.
Place it on the charger
- If your AirFloss is still not turning on, you can try charging the device by plugging the charger into a live outlet and place your AirFloss on the charger.
* 1 green LED: 33% charged
* 2 green LED: 66% charged
* 3 green LED: 100% charged
Note: If you are using your Sonicare AirFloss for the first time, ensure that it is charged for 24 hours.
Note: When the charge indicators flash yellow, the battery is low and needs to be recharged (fewer than 3 uses left).
Did above solutions not solve the issue? Please contact us for further assistance.
Other useful links
Need help with your product?
Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox.