Click “Billing details” and download your invoices
What happens to my subscription after the minimum term?
Your subscription for brush heads will continue even after the minimum term (example: 12 months) has finished for the Philips Sonicare Starter Kit package. You must cancel the subscription if you no longer wish to continue.
Click “Postpone next shipment’’ and follow the steps
What if I have any issues or questions about my Philips Sonicare product while I’m still paying for it?
Your Philips Sonicare toothbrush handles comes with a 2-year warranty as soon as you start your subscription. If you find any defects due to faulty materials or workmanship within your subscription period, we will replace the Philips Sonicare toothbrush handle free of charge.
You can contact us for questions about your Philips Sonicare products.
How do I cancel my subscription? And what happens?
You can cancel your subscription via your MyAccount at any time. Check here for the details.
Click on ‘Subscription details’ for the active subscription you wish to cancel.
Click on Change subscription. Choose ‘Cancel.’ Your cancellation options will appear. These will depend on how long you’ve had your Sonicare toothbrush handle and if you have made enough payments to own it outright.
What happens if I cancel my subscription before the 90-day period has ended?
Within the first 90 days of your subscription, you can return your product for a full refund.
You must cancel your subscription to start this process:
Click “Cancel my subscription’’ and follow the steps
You will receive instructions by email on how to return your product free of charge. The cancellation process can differ based on how long you have had your Philips Sonicare Toothbrush handle
What happens if I miss a payment?
If you fail to make payments for 2 consecutive months, we will send you a notice of default. You must pay any outstanding balance immediately*.
In the event of a failed payment and notice of default, you can use this link to pay the balance payment or log onto the My Account Page and utilize the payment button. Until you make this payment, your subscription will be paused.
By clicking on the link, you will be leaving the official Royal Philips ("Philips") website. Any links to third-party websites that may appear on this site are provided only for your convenience and in no way represent any affiliation or endorsement of the information provided on those linked websites. Philips makes no representations or warranties of any kind with regard to any third-party websites or the information contained therein.