Shopping cart

There are currently no items in your shopping cart.

    Philips Support

    Why is my Philips TV not able to recognize a USB flash device?

    Published on 2016-12-29

    NOTE: Not all USB flash drives are recognized by your TV.

    • Only memory device in FAT/DOS format are supported
    • Portable hard discs are only supported as a mass storage device without any multimedia capabilities. If your portable hard disc comes with multimedia capabilities, you have to connect your hard disc as a standard peripheral device.
    • Your TV supports playback of files in JPEG (Photo) and MP3 (Music) format exclusively. Video files such as AVI, MPEG4, MKV, etc. are not supported.
    • Make sure that your TV has the latest software installed. You can find the latest TV Firmware Upgrade Software and Readme File documents on the Philips support website. Refer to the SOFTWARE DRIVERS section.

    Follow these steps below to check if your USB flash device is supported.

    Step 1-4

    1. Switch off your TV.
    2. Insert your USB device into the USB connector at the side of the TV.
    3. Switch on your TV.
    4. The BROWSE USB icon will be shown on the home menu if the TV recognizes the USB flash device.
      NOTE: If the TV does not recognize the USB flash device, try re-inserting the USB flash device and repeat the procedure again.

    Step 5-7

    1. Select the [Browse USB] icon and press the [OK] button to access the content browser.
    2. To view the media files that are stored on the USB flash device, select the folder of your choice and press the cursor [Right] to browse through the contents.
    3. Large files or files from high capacity USB drives can take a little longer to load in thumbnail browsing view. Switch to file browsing view for a quick view of all available files.

    If your TV still does not recognize the USB device

    • Please contact the Philips Consumer Care center for further assistance or to find more information related to the USB issue. You can find the contact details on the Consumer Support page.
    • Make sure you have the model number and the serial number at hand when you call us. You find these numbers on the sticker at the side/back of your TV.

    The information on this page applies to the following models: 26PFL3405H/12 , 32PFL3605/12 , 42PFL3605/12 .

    Looking for something else?

    Discover all Philips Support options

    Back to top

    Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox.