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    Philips Support

    Why do I hear sound but have no picture on a Philips 4K UHDTV?

    Published on 2017-03-16

    Sometimes issues can be causes by incorrect HDMI format settings. Symptoms can include hearing sound but not seeing any picture ad/or messages indicating that the picture format is not supported. We have prepared a simple video to assist you in selecting the correct HDMI settings.

    The video can be found here:

    Philips 4K UHDTV HDMI Settings

    It looks like this:

    The information on this page applies to the following models: 65PFL5602/F7 , 55PFL5602/F7 , 50PFL5601/F7 , 55PFL5901/F7 , 55PFL5601/F7 , 50PFL5901/F7 , 43PFL6621/F7 , 65PFL6621/F7 , 75PFL6601/F7 , 65PFL6601/F7 , 49PFL6921/F7 , 55PFL6921/F7 , 65PFL8900/F7 , 49PFL7900/F7 , 65PFL7900/F7 , 55PFL7900/F7 , 55PFL6900/F7 . Click here to show more product numbers Click here to show less product numbers

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