If your Philips Avent Premium Connected Baby Monitor is sending too many ‘No signal’ alerts on the Baby Monitor+ app, do the following: 

• Check your crib mount to ensure it is installed correctly and that your baby monitor has a proper viewing angle. 

• Make sure no large objects or blankets obstruct the view. 

• Make sure your baby is lying in the detection zone and that the camera is pointed at them. 

If the above options don’t work, go to Settings > SenseIQ > No signal alert on the app or Parent Unit (see images below) and disable this feature.

If you’ve tried the above steps and are still experiencing issues, contact us.

Image legend:

1. Parent Unit SenseIQ Settings
2. Baby Monitor+ SenseIQ Settings

The information on this page applies to the following models: SCD971/37 , SCD973/37 , SCD971/26 .